Nissan of Cool Springs

Great service very informative and willingness to accommodate me on my time schedule. Awesome awesome .........Best service that I have received will go back again

Ed Ryan did an amazing job helping me and my dad buy a car. He helped us pick out a 2020 Nissan Sentra and made sure we got a really good deal! He was super friendly & helpful. I would totally recommend him to anybody looking for a new or used car!

the best sales person i've ever dealt with ! he was very nice & answered every question i had . never pushy & was very on top of everything to get me in & out in a timely manner.

Very disappointing car buying experience. Bought a preowned BMW from this dealership on September 26, 2020 and have discovered several problems that should had been caught in the pre-listing for sale inspection at their car lot. I can only think of two things, either they are crooks and sold me the car knowing the problems existed....or the service team is incompetent....either way it’s bad. — first issue noticed the evening of my purchase ( a ticking in the front driver side wheel). Texted the sales person and he told me the general manager said I could come in and they take a look at it. I do just that and they discovered the CV axle boot was torn and was the cause....they repaired this for me at no cost I was only out my time. — second issue is I noticed about a week later the oil hasn’t been changed despite them saying it was, and the car fax saying it was also...the in dash monitor showed 3100 miles until oil change, when the monitor is reset it should be 10000 miles to oil change. Obviously they didn’t change the oil. I took today to the BMW to get an oil change. — while getting the oil change BMW did an inspection on the car and found yet another issue, the rear differential input seal is leaking.... and from what the BMW experts are saying it has for quite some time now..... another issue Nissan hid from when when selling the car. The repair is going to cost me close to $800.00 and I haven’t even had the car a week. THESE GUYs ARE EITHER CROOKS or INCOMPETENT .... Either way save yourself some time and money and do business somewhere else .... these guys can’t be trusted. **update spoke with Eric General Manager Oct 23rd about the issues with my car and was told he would get back with a solution. As of today 10/29/20 after trying to reach out to him, still no response. **Update** After texting Eric Roundy he did respond with a text back saying he will not help with the repair. Again very disappointing to have so many issues with a vehicle just after I bought it. Run Run Run to another dealership! You can come back and thank me later.

Ed R and Gabriel went above the call of duty with a nice assist from Bayo. Easiest process I have ever experienced even with Covid!

Chase Austin and John Chorba were super friendly and helpful, it was a pleasure to communicate with them! I started my experience talking to Chase first where he provided all the information and recommendations about my choice. I reached out to Chase a couple of times and even though he was out of the office he was supportive and asked his colleague John to take over. John did a good job preparing all the documents in advance, was very nice and friendly, saved me a ton of time. Great work both of you! Impressive customer obsession! Thank you!

LJ is a great sales person, listened to our needs and provide a great experience and price. Tom, sales manager was also great , very attentive to making sure we were taken care or and comfortable while working Thur paper work.

The customer service at Nissan of Cool Springs was excellent! E.Price and Doug Hammond were exceptional! I’ll definitely recommend Nissan of Cool Springs!

Salesman was super friendly and honest. We drive a couple but not perfect. We left and two weeks later he remembered us when the right car showed up. He called us. It was perfect. Very happy.

My experience with Chase was absolutely amazing! Definitely the best experience I’ve had at a dealership. He listened to what I wanted and didn’t try to upsell me anything I didn’t. I showed up without an appointment (because I’m impulsive) and he still worked with me while helping another customer. Overall a fantastic experience and loving my new Altima! I’ve already started highly recommending Chase and Nissan of Cool Springs to everyone I know who’s interested in a new vehicle.