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Had my car in today for what should have been repairs made under an extended warranty. Was told that the repairs needed were not covered under the warranty.... Paid the diagnostic fee, went home. Decided to double check to make sure it was not something covered only to learn it was indeed covered by the warranty! Had also taken car there this last fall for another problem, which wasn't covered under warranty, only to learn today that this also should have been covered. Not sure why the necessary leg work is not being done?
My salesman would sell you someone’s kid , if he got commission . I will leave his name out of this . So like most , promising how wonderful you’ll be... taken care of once you buy a car , they DON’T deliver . I called Monday for an oil change on Friday along with a serpentine belt replacement . Why ? Perhaps to give a heads up that a belt would be sold on Friday . No communication at all . I had to call and ask every step of the way . They informed me at noon , that they didn’t have a belt and had to get one . An appointment for 9:30 , on a job that takes an hour or an hour and a half took all day . I called and complained , “ we will call you right back “ . I even dropped the car off the night before ..... Nothing , silence . It took ALL day . Not one apology , nothing but an excuse . Once the work is done , the quality of it is fine . Getting the work done is another matter . Needless to say , I didn’t hear from an owner , or even the general manager . A whole day was lost on scheduled maintenance that was planned ahead all because of incompetence . Period . I would buy a car from anyone but here . Anyone . Never again .
Hi Rob, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactor...y. We would like the opportunity to address your concerns. Please reach out to us directly at 920.885.3301 when you have a chance. Thank you, and we look forward to hearing from you. -Countryside Chevrolet
I was very satisfied that the advertised price was legitimate. Communication was excellent throughout the purchase and delivery process. I would definitely... recommend the dealership.
Joe - Thank you so much for taking the time to write a review. We strive to do our best for our customers. We look for any incentives available to p...ass along and offer the best price possible. Customer Satisfaction is our main goal here at Countryside. I am happy to hear it is working!! If you need anything, if you have any questions or concerns please reach out to us. Thanks again, Joan George 920.885.3301
Awesome, awesome service. The sales and finance guys are top notch. They worked with us for over fours hours to get us into the car we wanted. Even when... we left with no car because we couldn't get what we wanted, they still worked until 8:00 at night and got us the car we wanted. They never gave up helping us. They are by far the best dealership ever. I will never go to another dealership ever. Best customer service I have ever received!!!
I bought a 2015 Chevy truck from Kyle Buss 4 months ago. After 2 weeks of ownership I put a dime-sized dent in it. I asked Kyle how much it would cost... me to repair. His reply? "Oh that little thing? Don't worry about it. I'll take care of it at your next oil change." I thought that was amazing customer service. Well I just took my vehicle in and Kyle said he wasn't willing to repair the dent (Unbeknownst to me). I was not called with a price quote from the service dept. They fixed the dent and touched up the paint (which looks terrible!) And charged me $110. And the service writer was beyond rude. I refuse to even go back for my second free oil change.
Kyle Buss did an excellent job of working with us and getting a deal done right away. We feel we were treated fairly and we are very happy with our purchase.... We will keep Country Side Chevrolet in mind as a go to location the next time we are purchasing another new Chevrolet vehicle.
By far the best car buying experience I have ever had. Our salesman Jeff was outstanding very down to earth and didn't try selling us something we didnt... want. My wife and I both agree we will be buying all of our vehicles from countryside GM Beaver Dam going forward. I also recommend countryside GM Beaver Dam to anyone else looking to buy a GM product
Made me feel welcome and calmed the nerves of purchasing a new vehicle, all while answering any questions I had honestly. I found just what I was looking... for at a great price, not to mention that I can stop back for free car washes! I know a couple others that have purchased vehicles here and I would definitely recommend this dealer to others I know.
Kyle was Fantastic no pressure he picked the vehicle according to our liking and what a great pick. Thank you very Much
My wife and I have bought many new vehicles from Countryside in our 14 years. And I would like too say that Beaver Dam is very lucky too have a first... class Dealership like this. It starts at the top with Kieth the owner, and Tony, Kyle and everyone that works for this establishment. With admiration Dennis Nampel