BMW of Tucson

Usually a great experience- losing attention to detail. Spent almost $900 on an oil change, filter replacement and spark plug replacement and 1 week later I run out of windshield fluid? Thought topping off fluids was standard pretty much everywhere let alone in a luxury vehicle dealership. Disappointing. Service and facilities were great as always.

Ryan Lange did a great job with communication. Dropped the car off prior to a flight after having it cleaned, picked it up a week later and it was a mess from sitting outside under a tree or something, not blaming Ryan, he offered to wash it but I was on a tight timeline. Got a list of work they wanted to perform totaling $9,098.63 on my 2006 530i with a BB value of maybe $8K which seems ridiculous. Nevertheless, satisfied with the visit. certainly wont be returning to have two front shocks changed for $2312.34 or to have my radio head unit replaced for $2984.34. I mean, cmon. got a quote to get all 4 shocks changed for $780.

It was a flawless experience from the first visit, right until the final sale. Jay Owens was very professional, knowledgeable, and diligent. He helped guide me as to which model was best and kept me updated after I had ordered the car online. He went above and beyond.

Ms. Larson was excellent with providing me with loaner and updating me on status of service on my vehicle.

Been to several dealers n the west coast and southern CA, but BMW Tucson stands apart. As always, accommodating, professional, and masters of what they do. It takes a little bit to schedule service with a loaner, but isn't everything a bit slower nowadays anyway.

Very quick, friendly. and professional service. It was the fastest visit. I'd like to say special thanks to Jayme.

TYSON KESSLER did a great job setting up the servicing for the car. Estimated wait time was less than expected and servicing was completed without any issues. Clean waiting room.

I truly appreciate the great service from everyone there, from the mechanics to the service team!

I have been using your dealership for 9 years for service. It has always been great but this time it was exceptional. I was in & out with perfect service. Thank you!

Set up and appointment. The dealership was punctual and accommodating. Explained the service, estimated time and led me to the well maintained and stocked waiting room. Tyson, my service provider, was easy going, knowledgeable and patient. All in all, the experience was great. Thanks BMW.