Reviews
Tucson BMW service advisor Jayme Larson
Jayme stoke us right in, explained everything to be done and costs. Kept us informed as the vehicle was serviced. Very pleasant to work with everything completed as agreed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Richard, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Service Review
Took my car in for a recall and yearly check. The service department was great. The whole buying process with BMW was a big problem. I have already sent off complaints about that and have never received any response about it. The girl that took care of me in the service department was great. I would and will never recommend anyone purchasing a BMW from this location due in part to the issues I had with the purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi David, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
MY SERVICE AT BMW WITH KATLIN
I HAVE HAD SUPERLATIVE SERVICE A T BMW AND HAVE H AD A WONDERFUL SERVICE ADVISOR NAMED KATLIN FOR THE PASY FIVE YEARS. MY SERVICE HAS BEEN TEN STARS!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ruby, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Clean and professional and jayme was a pleasure to work
Clean and professional and jayme was a pleasure to work with! I would recommend and come back myself
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Lunatic, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Customer service
Everyone was extremely helpful and pleasant. BMW worked our car in the very next day. No problems with the entire experience
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Marilyn, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Tucson! We are always more than happy to assist you if anything else comes up. Take care!
one year service
I was told it would take 2 hours for the service and it was 2 hours. Very satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Roma, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Check in was prompt and covered the services to be
Check in was prompt and covered the services to be performed. Car was ready as estimated. Waiting room is pleasant with coffee and water. Transportation provided to near by restaurants and stores if requested.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Craig, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Out of State Flat & Tires that are never in stock
Humberto and Katlyn were awesome..thank you for all your help!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Manuel, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
BMW X3 service
Service rep Tyson was fantastic!!! He was so kind, professional and very thorough in selling a set of new tires. Thx for making it a pleasant experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Maureen, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Excellent service.
Excellent service. Just had vehicle in for coolant leak. Found and fixed the same morning (radiator cap wouldn't hold pressure) at no charge. Also had extensive service done 45 days ago to repair oil and a/c evaporator leaks and replace front strut bushings. I've been very satisfied with my experience at this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Robert, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!