Autos of Dallas

Rude customer service! Employees do not know facts. No Certified cars so none of the manufactured warranties will apply even if you have paper work that they are still covered. Check engine light was on in less than 24 hours of purchase. Called right away and all they said was it was not on when they had it......

WORST PLACE TO BUY A VEHICLE!!!! HORRIBLE CUSTOMER SERVICE, THEY ARE FULL OF LIES! EVEN THE MANAGERS ARE WORTHLESS! They took forever to send me photos of my vehicle, lied about my interest rate, lied about the delivery time & don’t even get me started with their careless management team! Super upset! Worst experience EVER!

Hello, I came to your lot yesterday and walked into the dealership. I walked around for about 10 to 15 and everyone seem to busy to help me. Finally I reached out to a salesman and he said his name was Mark. I ask him could he help me and he said that I had to sign in at the front desk first. Once I signed in he said that he could help me. Then a white family walked in and immediately the salesman name Mark went to the white family and I heard him whisper to this family that I am not going to help THIS GUY you are first. He came to me very abruptly and said that he was busy and Mitch can help you. Wow maybe mark does not like helping black men! By the way tell Mark that I am not a THIS GUY I am black man who is educated and has a good job and I am a VETERAN of the United States Air Force. I started working with Mitch Daniels. I told Mitch that I was interested in the the 2017 BMW X5 xDrive35i. I told him that I would like to do a test drive. I told him that the stock#. He brought me the vehicle and gave me the keys and told me to enjoy my test drive. The test drive went very well. I told Mitch that I would like to do a test drive on some other vehicles and he said there may not be enough time. I was thinking its 1:00PM CST and how can there not be enough time to do another test drive. This was bad customer service or a continuation of bad customer service! Mitch finally brought me the keys to another BMW that I was looking at and when I came back I saw that he was helping another family and to busy to help me. So for the second time in the same day a salesman at Autos of Dallas did not have time to help me even though they were helping me first. This is really bad customer service and as a customer and a veteran of the United States Air Force I think that I deserve better than this. I ask Mitch what cylinder was the BMW and he did not know. Mitch next time a customer ask you a question about a vehicle if you don't know then just ask someone who does. Also I know as a salesperson you want to get a lot of sales and nothing wrong with that. But if you keep leaving customers to help other customers that walk in the door how many customers are you losing or gaining? If you get two sales but you lose TEN customers, you do the math. I told Mitch that I was already approved by Navy Federal Credit union. Your lot has a lot of nice vehicles and nothing wrong with offering a good product. Take time to help your customers especially when they are trying to give you money! Dont leave your customers stranded walking around on your lot because you are chasing every potential customer! I would like to have someone above David Mullins reach out to me. Mitch Daniels has my contact information. Have a great day thanks Phillip

I inquired about a Jaguar via internet, within 10 minutes Selwyn Smith emailed me/called me/texted me. He was amazing, very patient and listened to me. He knew what I wanted and did all he could. I came in with my wife and 2 kids and made our experience fast and prompt. We walked away with the car that same day, I would not only recommend this dealership but Selwyn Smith also. I drove an hour away and would do so again to get the same service!!

Had an amazing experience working with Chad from beginning to the final purchase. Worked with him long distance. Love my BMW!! Go see Chad...the best!!!

Richard was great, very professional, he explained the entire process and it wasn't any pressure. I will definitely be a returning customer. If your looking for a vehicle please go see Richard at Autos of Dallas

WORST SALESMAN (Graham Flinn) and dealer ever. Asked for a used car in Wed 29/1 morning and it took him 53 hrs to call me back!!! He said he was on the meeting:) Fine! Finally, Graham gave me a call on Fri 31/1 around 5pm. Know what, he told me that car was sold! And he said he gave me a better deal with another same car but different color and cheaper. I am not blind, dude. I like the black not that old cheap blue! Also, the finance guy Will Schmidt is rude! He talked to me like he gave me a favor by return my call! "No, there is no negotiation. This is a used car. If you want discount go buy a new one" :) Ok guys if you don't wanna sell cars just put the sign on. I can't understand why they're still doing business and got some good rate after gave terrible services to a lot of customers. Don't do any business with them!

This dealership tried to add extras to the price. They were charging me 1k over the online price and another 4k in unneeded insurances. Good think I caught it. The salesman also sent me a picture showing the vehicle I was interested in having a dvd player. It didn't have one. He didn't even look at the right vehicle. Lots of other issues too.

Read the small print and then read it again! take nothing on face value! When I called back the next day to get an explanation I just got tag teamed by everybody but the guy who lied to me. Its the way they calculate taxes and fees, biggest xxxxxxxx line he had. there is no taxes on a warranty!

First time trusting an out of state dealer ( Autos of Dallas) and it was a good buying experience. The pictures and video sent by the sales person (Richard Ford) were very helpful. All questions were answered in a timely manner either by text, e- mail or phone calls. Once the decision was made the sales person faxed all the documents and instructions for payment. Arrangements for out of state delivery were really great. Bought on Thursday and delivered to my door the next Tuesday some 800 miles away at a reasonable price. Richard even answered a text on his off hours when I had thought of something else. Only down side is that I wish I could have seen the condition of the tires and maybe had bargained more for some better considering the purchase price of the vehicle. I could have asked more questions. The car was a hard one to find and they had just what I wanted. I would recommend them from my experience.