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McGee GMC of Charlton

(48 reviews)

Reviews

(48 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McGee GMC of Charlton from DealerRater.

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Brian and Ray have done it again!

Brian and Ray have done it again! This is the fourth car we've purchased from this incredible duo, and every experience just gets better. They strike the perfect balance of professionalism and personality — always knowledgeable, honest, and efficient, while still keeping things light and fun. You don’t feel like “just another customer” with them; you feel valued and heard. To top it off, Lexi, Ricky, and Poppa Joe rounded out our incredible experience. Each one brought their own touch of warmth, support, and expertise, making the entire process seamless from start to finish. I truly wouldn't trust anyone else with my car buying needs. Brian, Ray, and the whole team have earned customers — and friends — for life.

Brian and Ray have done it again!

Brian and Ray have done it again! This is the fourth car we've purchased from this incredible duo, and every experience just gets better. They strike the perfect balance of professionalism and personality — always knowledgeable, honest, and efficient, while still keeping things light and fun. You don’t feel like “just another customer” with them; you feel valued and heard. To top it off, Lexi, Ricky, and Poppa Joe rounded out our incredible experience. Each one brought their own touch of warmth, support, and expertise, making the entire process seamless from start to finish. I truly wouldn't trust anyone else with my car buying needs. Brian, Ray, and the whole team have earned customers — and friends — for life.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Let me guess, you get there and they substitute a rain

Let me guess, you get there and they substitute a rain check which is probably toward a car they sell? I don’t know; but other than that this mailer is confusing; and I have 3 degrees. I say it appears misleading.

Let me guess, you get there and they substitute a rain

Let me guess, you get there and they substitute a rain check which is probably toward a car they sell? I don’t know; but other than that this mailer is confusing; and I have 3 degrees. I say it appears misleading.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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These guys don't want to sell cars.

These guys don't want to sell cars. I tried to get a lease quote from them three times. Never got back to me, not text, no call, no email. I don't get it, lazy and horrible.

These guys don't want to sell cars.

These guys don't want to sell cars. I tried to get a lease quote from them three times. Never got back to me, not text, no call, no email. I don't get it, lazy and horrible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
Worked with:
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great job all the stuff I wanted was done grease,oil

great job all the stuff I wanted was done grease,oil filter,rotate tire sand check all fluid levels

great job all the stuff I wanted was done grease,oil

great job all the stuff I wanted was done grease,oil filter,rotate tire sand check all fluid levels

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for leaving McGee GMC of Charlton a five-star review! We are glad that your service visit went smoothly and our team did a great job.

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I inquired about a vehicle and I was contacted in a short

I inquired about a vehicle and I was contacted in a short period of time, Stefan was very friendly and helpful, I did purchase the vehicle and then dealt with Justin who was also very helpful and personable.

I inquired about a vehicle and I was contacted in a short

I inquired about a vehicle and I was contacted in a short period of time, Stefan was very friendly and helpful, I did purchase the vehicle and then dealt with Justin who was also very helpful and personable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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they had the truck i wanted sent my trade info over

they had the truck i wanted sent my trade info over multiple times thru emails and text message but just wasn't getting the correct information back and i finally gave up.they are very disorganized and wouldn't recommend trying to do business with them.

they had the truck i wanted sent my trade info over

they had the truck i wanted sent my trade info over multiple times thru emails and text message but just wasn't getting the correct information back and i finally gave up.they are very disorganized and wouldn't recommend trying to do business with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Do not buy from this dealer. Read all the reviews

My daughter purchased a car from McGee GMC of Charlton & traded in her Jeep On July 9th 2023. As of today August 27, 2023 they still have not paid off my daughters trade in & now shes past due on trade. McGee GMC of Charlton MA has refused to return her calls & email & txt msgs. They keep giving me excuses on why her trade hasn’t been paid off yet. It has been the worse experience we have ever had & I advise you to never purchase from this dealer. We should have walked away from buying from them when she smelled alcohol so bad on the Finance manager when she was signing the contracts. She told the finance manager that she didn’t want any warranties or gap insurance at the time of signing & he snuck them in. She had keep on them to resign her contracts. Then they took the $1000 trade in rebate away because she didn’t buy the warranties. I did file complaints with the Attorney General & the BBB. We will also be contacting the local news & paying out of pocket for a news article.

Do not buy from this dealer. Read all the reviews

My daughter purchased a car from McGee GMC of Charlton & traded in her Jeep On July 9th 2023. As of today August 27, 2023 they still have not paid off my daughters trade in & now shes past due on trade. McGee GMC of Charlton MA has refused to return her calls & email & txt msgs. They keep giving me excuses on why her trade hasn’t been paid off yet. It has been the worse experience we have ever had & I advise you to never purchase from this dealer. We should have walked away from buying from them when she smelled alcohol so bad on the Finance manager when she was signing the contracts. She told the finance manager that she didn’t want any warranties or gap insurance at the time of signing & he snuck them in. She had keep on them to resign her contracts. Then they took the $1000 trade in rebate away because she didn’t buy the warranties. I did file complaints with the Attorney General & the BBB. We will also be contacting the local news & paying out of pocket for a news article.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Bad service

Worst service ever will never go back there for anything Your service messed up my rimes then had the nerve to charge me 600 dollors to get my car

Bad service

Worst service ever will never go back there for anything Your service messed up my rimes then had the nerve to charge me 600 dollors to get my car

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Second vehicle purchased from this dealership

Second car purchased with this dealership, found a car within my budget with all the features I was looking for. Had car within 2 days.

Second vehicle purchased from this dealership

Second car purchased with this dealership, found a car within my budget with all the features I was looking for. Had car within 2 days.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Find Ross!!

Working with Ross for the second time. Even though he recently switched stores, he still gave me first class service. He goes above and beyond during and after the car buying process, regularly checking in.

Find Ross!!

Working with Ross for the second time. Even though he recently switched stores, he still gave me first class service. He goes above and beyond during and after the car buying process, regularly checking in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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