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Gross Buick of Marshfield

(224 reviews)
Visit Gross Buick of Marshfield
Sales hours: 8:00am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 7:30am–5:00pm
Tuesday 8:00am–6:00pm 7:30am–5:00pm
Wednesday 8:00am–6:00pm 7:30am–5:00pm
Thursday 8:00am–6:00pm 7:30am–5:00pm
Friday 8:00am–6:00pm 7:30am–5:00pm
Saturday 8:00am–3:00pm 8:00am–12:00pm
Sunday Closed Closed
New (715) 502-4816 (715) 502-4816
Used (715) 502-4817 (715) 502-4817
Service (715) 502-4815 (715) 502-4815

Reviews

(224 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gross Buick of Marshfield from DealerRater.

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Gross Motors always offers great service and personable

Gross Motors always offers great service and personable staff. Gross is my go-to for service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I really don’t need fifteen words, y have been using them

I really don’t need fifteen words, y have been using them since 2000 and try to purchase vehicles from them because of their service department

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I've been pleasantly surprised every time I've worked

I've been pleasantly surprised every time I've worked with Gross in Marshfield. Kate was AMAZING at helping me get a new-to-me truck! Any time I come for service, the team is prompt and ready with a smile no matter how busy it is. I've challenged them with questions when I don't understand something and they meet me with grace and understanding every time. I can't tell you how much I appreciate them! If you're looking for a vehicle or need to service one, THIS IS THE PLACE!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Kate was an absolute joy to work with.

Kate was an absolute joy to work with. Great attention to details and Patrick made the paperwork pretty painless

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Brandon was accommodating, informative, and attentive

Brandon was accommodating, informative, and attentive throughout the entire experience from beginning to end. Patrick demonstrated patience and offered a warm and welcoming demeanor while addressing all of my questions during the financing process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Always got me in right away good customer service .

Always got me in right away good customer service . Bought my last two cars from them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Outstanding service work, Great support staff before and

Outstanding service work, Great support staff before and after service. Thanks for caring your commitment to service is appreciated

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Working with gross was super efficient .

Working with gross was super efficient . I have an extended warranty with a company and they were great to work with .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

There was an air of superiority by the staff that

There was an air of superiority by the staff that resulted in feelings of being unwanted at the shop. They could be a bit friendlier

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They changed my oil.

They changed my oil. Topped off my coolant. I drank coffee and cocoa. ?? easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.