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Lima Auto Mall

(3,141 reviews)
Visit Lima Auto Mall
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 17 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (877) 709-4686 (877) 709-4686
Used (877) 547-9568 (877) 547-9568
Service (419) 909-4172 (419) 909-4172

Reviews

(3,141 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lima Auto Mall from DealerRater.

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Service

Appointment was quick, service was professional, and the service guys were professional and helpful with any questions.dealership is clean and comfortable. All the people in the front end and in officers always friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

Great service from everyone involved.

Personal service and a friendly attitude. Always a pleasure to do business with Lima Auto Mall. Sales and service are top notch. I have always had a pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Love my new car

From the start Lima Automall was amazing, told them exactly what I wanted and needed. Thanks again to Ryan and Dan for the wonderful experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great Job Mike

We were looking for specific features on a truck for our company and Mike worked his butt off to find it at a great price. Got exactly what we needed and cant wait to get it in service. All around excellent experience. Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great Experience

In Sept 2018 I bought a Ford Hybrid that I no longer liked for many reasons. On 12/5 /18 I decided to start looking around for a Chevy Malibu. Lima Auto Mall had the exact car I wanted, in the price range I was looking for, and my sales rep Dan Cherkas was wonderful to work with. Due to my crazy work schedule I was not able to be there for long periods of time so Dan was able to help me negotiate pricing through message and calls and then was able to do most of the paperwork prior to getting the car! The experience was wonderful, he went above and beyond for me and I am in love with the style of this car and the color!! I would recommend Dan to anyone looking for a new Chevy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Very friendly, fair and professional sales experience!

Rob Christ salesman was friendly, courteous and professional...not pushy at all. My wife and I really respect that and appreciate how Rob handle are car purchase! He took his time to throughly and fully answer our question about the car we purchased. He Rob treated us with nothing but respect! Sales manager Josh was fair and up front on deal he offered with our trade in. I felt that I was dealing on a even playing field right from the start! He also showed us nothing but respect and professionalism. Aaron from finance dept was respectful and professional in his diligence in explaining loan and sales application from A to Z. Took his time to make sure we understood what he was explaining and we were signing. If my wife and I make another purchase from Lima Auto Mall in the future we can only hope that we get to deal with these three men! Thanks for the great experience Rob, Josh and Aaron. Dennis and Kelly Brown

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Lima Auto Mall is a Top Notch Facility!!!

Steve is a Great partner in the New Car Business. We have purchased vehicles from him several years in a row now. Lima Auto Mall takes care of their customers even after the sale! Great Place to purchase a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

responsive friendly service

I have always experienced great service at Lima Auto Mall.. Always fast and friendly with quality work. They also adjusted the luggage racks and changed a wiper with no appointment or charge.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great service and worked with me

The service center went above and beyond. Really appreciate all they did and recommend them. Price was a little more than I wanted to Mom pay but it was quality service and they worked with me.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

New car

We had amazing service from Steve not our first car we have gotten from Lima Auto and won't be our last love them always helpful not pushy and awesome service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.