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Lima Auto Mall

(3,141 reviews)
Visit Lima Auto Mall
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 17 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (877) 709-4686 (877) 709-4686
Used (877) 547-9568 (877) 547-9568
Service (419) 909-4172 (419) 909-4172

Reviews

(3,141 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lima Auto Mall from DealerRater.

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Steve Morrison if you want the best he's your guy

From the minute he greeted us with a warm hand shake in the parking lot to the point where we were handed the keys and the goodbye hug we were dealt with in a very professional caring manner. He gives a whole new meaning to car salesman. Lima Auto Mall is blessed to have him on their team. Simply the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Trustworthy, friendly service.

Eric and Keith are always very helpful and always take good care of me - and my car. They know I am trying to hang on to it as long as possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent Dealership

The dealership is very clean and modern. the salesman and the service department are all very informative and friendly. The service was completed as promised and the car was clean with no fingerprints on it. Thanks for the great service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Service

I had a wonderful Sales person who helped find exactly what I was looking for and helped me get the deal I was looking for. Was very quick to respond with questions and very patient with me. Appreciated the time he took to help me out. So far I am loving my new car and will recommend down the line. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Oil change and radiator flush

Eric is always a pleasure to work with as is the service team. He gives helpful information. I was there for an oil change and radiator flush.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Amazing sales and service over 20 years wiith Lima Auto Mall

Whenever i have a problem with a car needing service, Eric and Keith gets it done !!! I always recommend LAM to everyone over other dealerships.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Friendly and helpful.

Everyone there was nice and very helpful. Answered any questions. I would recommend this dealership to others looking for a new or used vehicle. Good experience.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

friendly customer service

Great customer service very friendly,after leaving car, they took me home, car was finished in a timely manner,very satisfied with work done on car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Fast, thorough, efficient!

We buy our cars here even though we live an hour away. There are Cadillac dealers closer, but none better for service or attention to details. They are the finist, no matter with whom you speak. All are people of integrity.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always ready to help

My iPhone stopped connecting to my car. I stopped in and the young man efficiently fixed the problem at no cost. Thank you very much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.