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Lima Auto Mall

(3,142 reviews)
Visit Lima Auto Mall
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 17 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (877) 709-4686 (877) 709-4686
Used (877) 547-9568 (877) 547-9568
Service (419) 909-4172 (419) 909-4172

Reviews

(3,142 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lima Auto Mall from DealerRater.

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Robert "Spanky" Mulcahy

Spanky did a great job showing us vehicles. He answered all our questions. He was very down to earth and no high pressure. We would buy from him again as we would refer him to our friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

very professional-fantastic teamwork

everyone at this dealership was extremely helpful .I felt everything about my vehicle purchase was up front and all parts of deal were thoroughly explained. they let me know if I had any questions later to call anytime.thanks to all at lima auto mall

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Awesome Service!!

Just bought a Dodge Journey this week though these guys!! Experience was fantastic never have I been in anf out of a dealership. in an hour and half. Rob was so helpful and was so informative about all the bells and wistles to the car and really sold us on purchasing the vehicle. Totally recommend checking these guys out. I know my family will go back there to purchase another vehicle in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Worth the drive

We live a little over an hour away from Lima in a bigger city, but we really appreciated the small town friendliness and competitive pricing of Lima Auto Mall. Steve Morrison was our sales associate and he was perfect for us. He knew our vehicle and had answers when we asked questions. No hard selling, just friendliness, and he gave us space so we could make a decision over about a week. Even when it didn't feel like he was going to make the sale he was the same friendly person. Our purchase day was smooth as we worked with Aaron Brougher who explained what we were signing with a nice sense of humor to go along with the sale. A great experience and we have a great car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Quick, knowledgeable, fair

Justin did a great job helping us with out purchase on our new car. He knew his cars and their features and benefits very well. He made this large purchase easy. We came in late and they all stayed late to do all the paperwork and get us on our way with our new car. Would definitely recommend to anyone looking for a knowledgeable salesman that knows his stuff. The loan guys were great also and stayed late even. Thank you all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Wonderful experience

My husband and I walked into the dealership knowing that i have bad credit and short job time. We had minimum down payment and a trade that was 16 years old. Rick was reassuring and didn’t talk down to me even though there are more qualified buyers out there. Mike Butler got us done on a 2016 Fusion with low miles that I’m absolutely in love with! I never thought I’d be driving something so nice. Thank you for all your help!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great experience

Justin was great to work with. He did not pressure us at all and answered all our questions. All the staff we dealt with were very friendly and helpful. Would definitely go back there again even though it’s an hour plus drive for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

good job

very good expeirence no problems very helpful drove from toledo ohio was worth the trip good price good people would go back again great job

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

AWESOMESAUCE!!

Spanky Mulcahy, Ryan Swaney , Chasity Snyder, Aaron and MIke and the rest at Lima Auto Mall Chevrolet Cadillac made me feel welcomed and relaxed. It has been a many a year since my credit has improved and was looking to keep building towards the positive. They have a wonderful group of people who answer your questions and treat you with kindness and understanding. After agonizing to see if I finally made it on my own enough with my credit and get a vehicle without having to have a cosigner finally came true. Wonderful terms of the contract for the purchase of my 2013 Nissan Rouge that made me so happy I teared up that my hard work over the finally paid off. Anyhow, I would ALWAYS recommend this wonderful group of people and dealership because after I was approved they handled everything from my trade, down payment, license plate transfer, insurance transfer with efficiency that I was not accustom too. Even helped transfer my belongings from my trade to new vehicle because I was not expecting to be approved, so Spanky was awesome and helped me move it all. Thanks again! One EXTREMELY HAPPY customer here!! :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great People

Very friendly environment. Chris was a great dealer. The feeling inside the dealership is great. Will answer any questions that you have! Best dealership I have been too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.