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Lima Auto Mall

(3,142 reviews)
Visit Lima Auto Mall
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 17 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (877) 709-4686 (877) 709-4686
Used (877) 547-9568 (877) 547-9568
Service (419) 909-4172 (419) 909-4172

Reviews

(3,142 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lima Auto Mall from DealerRater.

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Great buying experience, as always!

Rob and the Lima Auto Mall team are great to work with. They had my financing secured and the car ready before my arrival. From test drive to signing and driving away, it was an hour and a half process. Thanks for the professionalism that you folks exhibit each day!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Amazing Taho

Mike Tanguay was our sale person and he did a Amazing job on the sale of are 2017 Chevy Taho and Lima Auto mall did a great job on getting us financed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

No pressure, no hassle.

Drove from Bowling Green, OH to look at a Lincoln MKZ. Went for a test drive with Rick and felt no pressure to buy the car. He let us pull the car in the service garage out of the rain and inspect everything ourselves. Dealt with Aaron on finance, again no pressure or hassle. My overall experience was great. I will return to this dealership when I buy my new Silverado to see what they can do. I would recommend Lima Automall if you want a no pressure, no hassle experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great sales team and great overall experience

I went into Lima Auto Mall yesterday thinking about trading in my Toyota Camry, but I really did not think it was going to be a possibility. I figured I owed too much on the Camry to be able to drive away in an Equinox. Not only did they have an Equinox that was exactly like what I was looking for, they were able to make it affordable. I drove off the lot in a car that I have been wanting for sometime. Thank you Mike Tanguay and Ryan Swaney for making it possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Professional before, during, and after the sale

This is my second new car purchase from Lima Auto Mall. As it was the first time, everyone was extremely professional and thorough through the whole process, which by the way, is a lot faster and easier than what I had been accustomed to over the years. They know their product and treat their customer's like family. Rob, Ryan, and Aaron were great to work with. Thanks guys ! I am confident the guys in service will keep things running smoothly as well. Their attentiveness and professionalism insured Lima Auto Mall would be my first choice when it came time to retire my last Silverado after 193000 miles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Customer satisfaction

It was the greatest experience I ever had when purchasing a vehicle. I was treated fairly with the same respect as another gentleman who had a down payment. Oh did I mention: I was approved for a loan with a no down payment and great monthly payments that are very affordable. With a very low interest rate. Aarron made sure I was satisfied with my financial agreement. Without feeling pressured, but feeling very comfortable. I would highly recommend Aaron I explained to him what I wanted my payments and he made sure I got what I wanted. I felt like I was "The Man" when I walked out of Lima Auto Mall to get in my new vehicle while keeping my money in my pocket. Thanks Aaron keep up.the good work!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Hassle Free, Great Service!

Very good people to deal with. Rob and Aaron are very "down to earth" and were an absolute pleasure to deal with. I couldn't be any happier with my car and will be sure to come back for my next purchase. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

awesome customer service

I have been buying new vehicles here for over twenty years. They keep me coming back with their great customer service. I have dealt with Rob Crist, Ryan Swaney, and Aaron Brougher and to say they go the extra mile is an understatement. They always treat me right and try to get me the lowest payment. These three men are a force to be reckoned with. I will return in 3 years to get another new car and I certainly hope these guys are all there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Purchase off a Jeep

My husband and I went in to test drive a Jeep, loved it, we had a trade in, in which we owed on yet. Justin, Josh and Ryan were amazing to work with, they did everything they could to make sure I got my jeep! I would definitely recommend Lima Auto Mall to family and friends! Thank you for all your hard work! Melanie

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

A pleasant experience.

I worked with Rob Crist on the purchase. He was a good salesman to work with. He attempted to have everything ready to go for me when i came in after work, but due to issues at my bank such as phones down and them not faxing the correct info, I ended up waiting a bit. From the dealer side though, everything was smooth. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.