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Lima Auto Mall

(3,142 reviews)
Visit Lima Auto Mall
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 17 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (877) 709-4686 (877) 709-4686
Used (877) 547-9568 (877) 547-9568
Service (419) 909-4172 (419) 909-4172

Reviews

(3,142 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lima Auto Mall from DealerRater.

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Traded in and purchased used truck

The buying experience at Lima auto mall was as professional and courteous as any I've had before. As I had arrived, the vehicle I had come to see was recently prepped and parked in front ready for my inspection and test drive. The used car group immediately inspected my trade and the salesman was polite, genuine and down to earth. Everyone was very attentive and clearly dedicated to helping me close a deal and make the best use of my time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great Service

I had to buy a new car after totaling my car. He helped me through the process and I was able to get an awesome car. He was great to work with and was very accommodating of my crazy schedule. Rob’s a great guy. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Cadillac Service

They are just a great service team, they take care of you after the sale . i purchased 2 autos from lima auto mall and i will be again ..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Car trade

this was the third car i purchased here because we have alwas been treated very fairly and have recommended this dealership to others. Rob Crist was very nice ti work with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Service Department Review

The technicians, receptionist and service dept always treat me like I am their number one customer and that my vehicle's safety, smooth operation and service is of utmost importance to them. I can't compliment them enough! I was especially happy to be given a loaner vehicle (while my car was in for an extended repair) that was the same make/model as my own so I had ease in operation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Purchased a used vehicle.

The service we received was quick ,efficient, and personable. We are happy with purchase and our experience at Lima Auto Mall. We will go back for our next purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

2014 Silverado LT-Regular Cab-Richard A

The entire experience was positive. Justin Engle was a super, no hassle, professional salesperson. Others at the dealership were very professional. The dealership is very clean and modern. I will consider Lima Auto Mall on my next purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

A-Plus Customer Service

My husband and I recently viewed SUVS at Lima Auto Mall. We deliberated on several different models.Rob Crist worked hard to find us a vehicle we liked. His knowledge of the vehicle really helped us. We also received a lot of help from Josh Gaines. We would recommend them to our friends and family. Thanks for all your help!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Awesome Customer Service

Rob was great! He knew what I was interested in and had vehicles ready for me to test drive as soon as I got there. I walked in unsure if I would buy a vehicle that day, but the options I was given couldn't be passed up, and he was great at finding me the perfect car. The Sales manager searched until he found an offer I was interested in and Aaron was very personable, making the finalizing part a breeze. I'd reccomend the dealership to anyone. I'll be back to buy my next vehicle!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Car buying experience with Justin

Other than not getting 100% what I wanted out of my trade and the fact that the interior detailing was less than perfect with remnants of the previous owners coffee and food spills the customer service Justin provided 5 star and I will refer my family and friends to him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.