Reviews
Traded in and purchased used truck
The buying experience at Lima auto mall was as professional and courteous as any I've had before. As I had arrived, the vehicle I had come to see was recently prepped and parked in front ready for my inspection and test drive. The used car group immediately inspected my trade and the salesman was polite, genuine and down to earth. Everyone was very attentive and clearly dedicated to helping me close a deal and make the best use of my time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Service
I had to buy a new car after totaling my car. He helped me through the process and I was able to get an awesome car. He was great to work with and was very accommodating of my crazy schedule. Rob’s a great guy. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Cadillac Service
They are just a great service team, they take care of you after the sale . i purchased 2 autos from lima auto mall and i will be again ..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Car trade
this was the third car i purchased here because we have alwas been treated very fairly and have recommended this dealership to others. Rob Crist was very nice ti work with
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service Department Review
The technicians, receptionist and service dept always treat me like I am their number one customer and that my vehicle's safety, smooth operation and service is of utmost importance to them. I can't compliment them enough! I was especially happy to be given a loaner vehicle (while my car was in for an extended repair) that was the same make/model as my own so I had ease in operation.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Purchased a used vehicle.
The service we received was quick ,efficient, and personable. We are happy with purchase and our experience at Lima Auto Mall. We will go back for our next purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
2014 Silverado LT-Regular Cab-Richard A
The entire experience was positive. Justin Engle was a super, no hassle, professional salesperson. Others at the dealership were very professional. The dealership is very clean and modern. I will consider Lima Auto Mall on my next purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
A-Plus Customer Service
My husband and I recently viewed SUVS at Lima Auto Mall. We deliberated on several different models.Rob Crist worked hard to find us a vehicle we liked. His knowledge of the vehicle really helped us. We also received a lot of help from Josh Gaines. We would recommend them to our friends and family. Thanks for all your help!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome Customer Service
Rob was great! He knew what I was interested in and had vehicles ready for me to test drive as soon as I got there. I walked in unsure if I would buy a vehicle that day, but the options I was given couldn't be passed up, and he was great at finding me the perfect car. The Sales manager searched until he found an offer I was interested in and Aaron was very personable, making the finalizing part a breeze. I'd reccomend the dealership to anyone. I'll be back to buy my next vehicle!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Car buying experience with Justin
Other than not getting 100% what I wanted out of my trade and the fact that the interior detailing was less than perfect with remnants of the previous owners coffee and food spills the customer service Justin provided 5 star and I will refer my family and friends to him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
