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Lima Auto Mall

(3,142 reviews)
Visit Lima Auto Mall
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 17 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (877) 709-4686 (877) 709-4686
Used (877) 547-9568 (877) 547-9568
Service (419) 909-4172 (419) 909-4172

Reviews

(3,142 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lima Auto Mall from DealerRater.

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Recommend Lima Auto Mall

We would like to recommend Lima Auto Mall to anyone who wants a hassle free experience purchasing a car. We test drove with Rob and he didn't pressure us to buy. He was very courteous as we negotiated and purchased the vehicle. Aaron, as well, was easy to work with as we finalized the paperwork.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Professional

When going to Lima Auto Mall I had already don't some looking around and they had what I wanted! When getting there I was greeted by Tyler who was very pleasant and honest!! After speaking about other options to be sure I was 100% on the vehicle I purchased we took a test drive we spoke about the car and he informed me of many options the car had along with there warranties that was offered!! They make the process smooth and fun!! Would recommend them all to anyone they were amazing!! Thank you Lima Auto Mall!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Place to buy a car!

I had a great car buying experience with Mike Tanquay at the Lima AutoMall... I saw the car that I liked and he was very easy to work with and NO Hassles! I had never bought a car there and was very impressed with the help and assistance he gave... very knowledgeable and a real professional, and absolutely no sales pressure! Ryan and Aaron were helpful as well! I highly recommend Mike and his crew!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Always a great experience!

I stopped at this dealership to have an estimate done on my car. While I was waiting, I found a used Grand Caravan I was interested in. Justin Engle helped me out. He got me the right price with no hassle or pressure. Everyone at this dealership has been super. Always a friendly face. I will always come back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Good experience buying a used car

Great selection of cars, which made finding what you want much easier. Made sure all my questions were answered quickly and accurately. Great dealer to do business with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Bought 1st Cadillac

This was the most easy, non-pressured car purchase I've ever experienced. Salesman Tyler Hawk was very friendly and knowledgeable about the vehicle. Even chatted with my 5 year old grandson during the test drive. Received a follow up call from Chasity about my experience and to answer any questions I may have had. Great staff, great experience. I like to shop local and Lima Auto Mall made that possible. The finance guy had all the paperwork ready and before long we were on our way. Thank you very much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Return buyer

This is my 2nd time purchasing a vehicle from this dealer. Both were no pressure ,very pleasant experiences. Thank you so much for making this purchase as pleasing as possble

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience. Good people.

I saw the truck online and contacted Steve Morrison who was great and truthful throughout the process. Steve checked out the vehicle before I made the four hour drive. Steve found an issue and had it corrected before my arrival. The truck was everything promised. I would buy again with Lima Auto Mall and Steve Morrison. Aaron Brougher had all the paperwork ready and it only took minutes to complete the sale so I could get back on the road.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Buying a car

I would like to thank all the guys at lima auto mall, how helpful they all,were ,,and made us comfortable, they all,helped mike get our car that we wanted. Thanks guys ;)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great place to buy.

I recently purchased a 2017 certified used Equinox from them on 6/10/2017. The whole staff, especially Justin Engle, Aaron Brougher and Bob Aubin were great to work with. I would highly recommend them to anyone looking to purchase a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.