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Lima Auto Mall

(3,142 reviews)
Visit Lima Auto Mall
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 17 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (877) 709-4686 (877) 709-4686
Used (877) 547-9568 (877) 547-9568
Service (419) 909-4172 (419) 909-4172

Reviews

(3,142 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lima Auto Mall from DealerRater.

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very courteous and easy to deal with

We traveled from Indiana to purchase a 2016 Chevrolet Tahoe LTZ. Ryan Swaney and Steve Morrison met us when we arrived and made our visit a very pleasant experience. Thank you Gentleman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Made the sale very comfortable

I would recommend Chris to anyone looking for a car ,from start to finish a great experience! Everyone stayed late to finish the sale and everything was explained to us in a very clear manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great purchasing experience

We just moved into the area, and were looking for a new car. Our first contact was via email, and Rick responded promptly. We set up a meeting time and Rick had the 2017 Cadillac XTS out front and ready to go. Rick was professional, very knowledgeable and easy to talk with, no pressure. Our entire experience purchasing the car was great. We will be purchasing another car in the near future and we will be returning to Lima Auto Mall for that purchase also. Highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Experience ! Will buy there again.

Everybody at the dealership was professional and knowledgeable. Special thanks to Justin Engle and Aaron Brougher who made this a terrific, stress free experience. Will buy my next car from this dealership. Gerry H.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent customer service

I just bought my first car here! I've been to several dealerships the past month looking at cars and they went beyond the others! Rick, Aaron, and everyone here at Lima Auto Mall were so helpful and kind through the whole process. I would recommend to anyone buying a car, they are great! Thank you so so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great Experience at Lima Auto Mall

This was my 1st experience with the Lima Auto Mall. I am very happy with the entire vehicle purchase experience. Rick Jones was very helpful, friendly and professional and was very knowledgeable concerning the vehicle. I would highly recommend Rick and Lima Auto Mall for anyone looking for a New or Certified Used GM Car or Truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great service, nice dealers

I went here because i was told it was one of the best places to go. And they were right. The employees werw friendly and always offered us water. The car i got was in great condition. All in all a 5/5 experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Chev Spark

Wife asked questions and so did I. Got the answer so more questions where asked and they where answered. Checked out the pickup on the car from a dead stop and it preformed very well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great Car Buying Experience

Justin Engle was our salesman. I emailed that we was going to Lima Auto Mall and wanted to test drive a 2017 Acadia Limited that they had listed on their web site.We drove from Bowling Green, Ohio to Lima, Ohio, about 75 mikes. When we got there the next day, the vehicle was sitting out front ready to go. Justin was right on top of things when we asked him a question about the Acadia. Ryan Swaney, the General Sales Manager worked with us on a trade in price for our trade. Aaron Brougher the Finance Manager went over the stack of paperwork with us. All three were very personable and treated us with courtesy and respect. I would not hesitate to buy another car at Lima Auto Mall. As you can tell, we were very pleased from start to finish.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

They were very respective in my opinion. Treated with upmos.

Best dealership I have ever had. Very good.Highly recommend.The cars salesman ( Rob Crist) was the most respective sales person . Very nice man . Wasn't pushing me into anything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.