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Lima Auto Mall

(3,142 reviews)
Visit Lima Auto Mall
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 17 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (877) 709-4686 (877) 709-4686
Used (877) 547-9568 (877) 547-9568
Service (419) 909-4172 (419) 909-4172

Reviews

(3,142 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lima Auto Mall from DealerRater.

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- - - A great experience - - -

I spent quite a bit of time on the lot and over the phone with Justin Engle, who was very helpful in helping me find just the vehicle I was looking for. Bob, Aaron and the other staff were friendly as well, making me feel like family while I was there. Bought my first Acadia and I love it!! Thanks so much guys!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Good experience with buying my an XTS

I came in looking to trade my ATS hoping that a deal could be made. Ryan was able to get the numbers where I wanted them to be and a deal was made on a 2016 XTS.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

sales

We were very happy with our purchase thank you Justin engle..everybody was very friendly and accomadating to us..the service area looks very clean and top notch everyone was very professional and efficient with our purchase we are very happy and will be back

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This is the BEST experience I've had in purchasing a vehicle

Mike Tanguay, Aaron Brougher, and the staff were friendly, efficient, and most helpful in completing the purchase, having my very best interest in mind. I was greeted at the door in a professional manner. Mike discussed the particulars of the vehicle inside and out, then promptly prepared me for a test drive. The terms of the transaction were explained thoroughly, and questions were addressed honestly. Also impressive was the follow-up after the sale was completed. The facility was extremely clean and attractive, making it a pleasant environment for conducting business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Easy to buy!

Rob did a good job of getting everything ready so my visit to the dealership was a quick and easy experience. I've been looking for a vehicle and had a difficult time finding what I wanted. Rob worked with the Sales Manager to create a deal for me to make a tough decision an easy process! Thanks Guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Laid back.

Friendly people Nice environment Very helpful Quick and easy Kid friendly God above and beyond Large variety Clean Try hard to meet people need Would go back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

My second Cadillac from Lima Auto Mall

Came in to trade my 2011 DTS in on a 2015 XTS GM Certified vehicle. Steven Wilkerson met me at the door and we discussed the vehicle I was interested in. He was very knowledgeable, took time to go over the features of the car and after a brief test drive I bought the XTS. Very good guy to do business with. I've ben a customer of Lima Auto Mall's service department as well and the treatment I receive from both sales and service is why I will remain a customer. Great job Steve! thanks...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Sales Experience

Came in to trade my 2011 DTS in on a 2015 XTS GM Certified vehicle. Steven Wilkerson met me at the door and we discussed the vehicle I was interested in. He was very knowledgeable, took time to go over the features of the car and after a brief test drive I bought the XTS. Very good guy to do business with. I've been a customer of Lima Auto Mall's service department as well and the treatment I receive from both sales and service is why I will remain a customer. Great job Steve! thanks...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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thanks for getting me in my new ride!

I gave my five star rating to your awesome employee Justin Engle who made my day! He helped me drastically get out of the car I hated and into the car I LOVE! All around I recommend Lima auto mall to just about anyone looking for a new vehicle. They are awesome people, great on prices, and all around a friendly dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service

Very helpful and best car buying experience, Friendly staff, clean vehicle and relaxed atmosphere. Everything was ready to go when they said it would be. Highly recommend this place

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.