Reviews
- - - A great experience - - -
I spent quite a bit of time on the lot and over the phone with Justin Engle, who was very helpful in helping me find just the vehicle I was looking for. Bob, Aaron and the other staff were friendly as well, making me feel like family while I was there. Bought my first Acadia and I love it!! Thanks so much guys!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Good experience with buying my an XTS
I came in looking to trade my ATS hoping that a deal could be made. Ryan was able to get the numbers where I wanted them to be and a deal was made on a 2016 XTS.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
sales
We were very happy with our purchase thank you Justin engle..everybody was very friendly and accomadating to us..the service area looks very clean and top notch everyone was very professional and efficient with our purchase we are very happy and will be back
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is the BEST experience I've had in purchasing a vehicle
Mike Tanguay, Aaron Brougher, and the staff were friendly, efficient, and most helpful in completing the purchase, having my very best interest in mind. I was greeted at the door in a professional manner. Mike discussed the particulars of the vehicle inside and out, then promptly prepared me for a test drive. The terms of the transaction were explained thoroughly, and questions were addressed honestly. Also impressive was the follow-up after the sale was completed. The facility was extremely clean and attractive, making it a pleasant environment for conducting business.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Easy to buy!
Rob did a good job of getting everything ready so my visit to the dealership was a quick and easy experience. I've been looking for a vehicle and had a difficult time finding what I wanted. Rob worked with the Sales Manager to create a deal for me to make a tough decision an easy process! Thanks Guys!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Laid back.
Friendly people Nice environment Very helpful Quick and easy Kid friendly God above and beyond Large variety Clean Try hard to meet people need Would go back
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
My second Cadillac from Lima Auto Mall
Came in to trade my 2011 DTS in on a 2015 XTS GM Certified vehicle. Steven Wilkerson met me at the door and we discussed the vehicle I was interested in. He was very knowledgeable, took time to go over the features of the car and after a brief test drive I bought the XTS. Very good guy to do business with. I've ben a customer of Lima Auto Mall's service department as well and the treatment I receive from both sales and service is why I will remain a customer. Great job Steve! thanks...
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Sales Experience
Came in to trade my 2011 DTS in on a 2015 XTS GM Certified vehicle. Steven Wilkerson met me at the door and we discussed the vehicle I was interested in. He was very knowledgeable, took time to go over the features of the car and after a brief test drive I bought the XTS. Very good guy to do business with. I've been a customer of Lima Auto Mall's service department as well and the treatment I receive from both sales and service is why I will remain a customer. Great job Steve! thanks...
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
thanks for getting me in my new ride!
I gave my five star rating to your awesome employee Justin Engle who made my day! He helped me drastically get out of the car I hated and into the car I LOVE! All around I recommend Lima auto mall to just about anyone looking for a new vehicle. They are awesome people, great on prices, and all around a friendly dealership!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service
Very helpful and best car buying experience, Friendly staff, clean vehicle and relaxed atmosphere. Everything was ready to go when they said it would be. Highly recommend this place
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
