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Lima Auto Mall

(3,142 reviews)
Visit Lima Auto Mall
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 17 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (877) 709-4686 (877) 709-4686
Used (877) 547-9568 (877) 547-9568
Service (419) 909-4172 (419) 909-4172

Reviews

(3,142 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lima Auto Mall from DealerRater.

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Honest and knowledgeable

Mike was our sales rep and he was very efficient, knowledgeable, and honest. We could tell he was genuine and he did not push us to buy a more expensive car. He answered our questions and told us upfront what to expect between the two vehicles we were considering. Also, once we decided to buy a car, he had everything ready for us, making it very easy to take the car home.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very Efficient and Friendly

I was very pleased with the efficiency of the sales staff. I found the car on AutoTrader and initiated correspondence online. They were very polite and knowledgeable and we were able to get most of the work done through that avenue since I reside five hours away in another state. I advised them of the only available day that I had and that I was on a very tight schedule. When I arrived they had everything ready and I was back on the road in record time. Steve went over everything on the car with me and I was actually quite surprised (sorry Steve) and impressed with his knowledge of the vehicle. I love the car and it was one of, if not the best car buying experiences I've had. I attribute the biggest part of that to Steve.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Rocky, Thank you for your purchase from Lima Chevrolet! We stride ourselves in taking care of the customers wants and needs. Please let us know if there is ever anything we can help you with. Ryan Swaney

helpful staff!

Dealership and salesman were very helpful in finding a vehicle for us! They were eager to answer any questions that we asked. Recently went back for some service on our vehicle and the service department was excellent also!! Definitely would recommend this dealership to others!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Routine Service Appointment

Caleb in service was great, reviewed the scheduled maintainence schedule with me and helped to prepare for the next service. Very pleased with how well maintained they keep their customers Chevy's!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very Professional Staff!!!

Our sales person was Steven Wilkerson! He was very friendly and courteous. Any questions that Steven couldn't answer, he quickly got the answer from someone else! Enjoyed the experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Happy Customer

This dealership and salesman were very helpful in finding a car that I wanted. The management were also involved in the process. You could tell that they were very interested in helping me find what I was looking for, They were very courteous and friendly as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great!

Very easy and fun to work with. They helped me buy the suv I've loved for years! We will be back to buy my husband a truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Smooth and Professional

I've been eyeing a new vehicle for 6 or 7 months. When they got one in, I sent Rick Jones an e-mail to get the ball rolling. 72 hours later we made a deal. Rick knows people, knows the business and knows cars. Great experience. Aaron represented the group very well on the business end of things.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very comfortable dealership to do business with.

Sales person, Steve Morrison, did an excellent job of keeping this deal "alive" for me. This Corvette is my "mid-life crisis fix" so I didn't want to finance it. They waited patiently until my money came in to purchase this vehicle while others were interested in it as well. I'm very pleased they waited on me! Steve took interest in my wishes and saw them thru to the end. I would definitely check here first before purchasing anything from anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Purchased Certified Pre-Owned GMC

I've been eyeing a new vehicle for 6 or 7 months. When they got one in, I sent Rick Jones an e-mail to get the ball rolling. 72 hours later we made a deal. Rick knows people, knows the business and knows cars. Great experience. Aaron represented the group very well on the business end of things.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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