Midwest Superstore

2.7 out of 5 2.7

Reviews

2.7 out of 5 2.7
15 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    December 30, 2019

    I want to retract my previous negative comment about this dealership. Chris Lewis the finance manager called me back and he did say that he processed my... warranty refund the same day I submitted it. Due to the holiday hours etc. we had miss communication but I am fully satisfied with the way the refund for my warranty has been processed. Thank you Chris for your follow up and we will definitely be back back in the near future working with this dealership.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    December 23, 2019

    Going on one week trying to cancel my extended service warranty on a Toyota Camry. No call back no return to emails sent to director of finance (Chris).... This is very bad dealership stay away from it at any cost. My next step is to find a lawyer.

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • March 8, 2017

    Michael Cole is the BEST!!! Made my process in purchasing a vechile easy and I absolutely love it! Saved me a ton of money and would highly recommend... him to anyone looking to purchase a new vehicle. He made sure I left with exactly what I wanted! Best local dealership in the area. Thank You ¿

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    July 11, 2019

    They do not return a call and if you leave a message it is ignored. I leased a Rav and they messed up on the paperwork on the Highlander that I turned... in from a lease and Toyota wanted to charge me $997. Took me 3 months to get that cleared up. Then I was charged $900 for prepaid maintenance on the new Rav that I did not want. Went in Feb and signed cancellation papers for the maintenance and now 4 months later Toyota has not received the cancellation papers. Midwest does not return my calls. DO NOT DEAL WITH THESE PEOPLE!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello Mary.Your satisfaction is important to us. We would like to ensure your concerns are addressed. Please call 620-560-6566 to discuss further.

  • 1.0 out of 5
    March 15, 2019

    Had appointment to test drive a particular car. Showed up for appointment and was told the vehicle was moved to a sister lot. They never attempted to... call me in advance. Waisting my time. They kept trying to get me to look at a new vehicle. No respect for customer, bait and switch.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    June 17, 2018

    Extremely poor customer service and business ethics. Business manager is very rude and extremely unhelpful. Please support a dealshershop that values their... customers, not Midwest!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    March 7, 2018

    The car was well priced, but the service was awful!! They were unprofessional and unknowledgeable. They made the buying process very difficult and stressful.... I would NOT RECOMMEND them.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 4.0 out of 5
    December 12, 2016

    Took time to sell me My Car. Got great deal and seemed solid w/ negotiations. Most of all good people.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 11, 2016

    Great people. Patient to find what I wanted and did all they could to get me in it.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to review our store online. It means alot to us that you decided to share you experience with others.

  • 4.0 out of 5
    September 7, 2016

    Stand up folks. Easy sales procedure. Beautiful car.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
View More Reviews