[{"id":485164,"firstName":"Michael","lastName":"Chan","titleText":"General Manager","emailTxt":"mchan@audibrooklyn.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/b958a0684041.jpg","drDealerId":27777,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":485177,"firstName":"Jared J.","lastName":"Varnadore","titleText":"Finance Manager","emailTxt":"jvarnadore@audibrooklyn.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/a1f44889c455.jpg","drDealerId":27777,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":468821,"personPtyId":35756879,"firstName":"Monae","lastName":"Murray","titleText":"Sales Consultant","shortBioText":"Hi :) Thank you for clicking on my profile?? born and raised in New york?? Audi Brooklyn is the first dealership I\u001ave have the pleasure of working with, been here for 5 years and counting. My specialty is not selling cars but customer service. See you soon","emailTxt":"Mmurray@audibrooklyn.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/eda5bf43a636.jpg","drDealerId":27777,"dealerEmpStartDtUtc":"1314835200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":485157,"firstName":"Richie","lastName":"Bauso","titleText":"Audi Brand Specialist","emailTxt":"rbauso@audibrooklyn.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/fc83d58e7760.jpg","drDealerId":27777,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":485187,"firstName":"Alex","lastName":"Sabirov","titleText":"Audi Brand Specialist","emailTxt":"asabirov@audibrooklyn.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/ce94bdd89c53.jpg","drDealerId":27777,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":485153,"firstName":"Diego","lastName":"Paredes","titleText":"Audi Brand Specialist","emailTxt":"dparedes@audibrooklyn.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/2e1f08a4299c.jpg","drDealerId":27777,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":468860,"personPtyId":35756883,"firstName":"Eric","lastName":"Ko","titleText":"Sales Consultant","shortBioText":"","emailTxt":"Eko@audibrooklyn.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/7b24e64bb8d1.jpg","drDealerId":27777,"dealerEmpStartDtUtc":"1480550400","industryStartDtUtc":"1259625600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":485162,"firstName":"Miguel","lastName":"Reyes","titleText":"Audi Brand Specialist","emailTxt":"mreyes@audibrooklyn.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/c318ca718af9.jpg","drDealerId":27777,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":485185,"firstName":"Moustafa","lastName":"Aly","titleText":"Finance Manager","emailTxt":"maly@audibrooklyn.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/52a07af240b7.jpg","drDealerId":27777,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":485163,"firstName":"Nick","lastName":"Hernandez","titleText":"Sales Manager","emailTxt":"nhernandez@audibrooklyn.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/86812ac735a3.jpg","drDealerId":27777,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":485154,"firstName":"Robert","lastName":"Telles","titleText":"Pre-Owned Manager","emailTxt":"rtelles@audibrooklyn.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/ec708da3fed3.jpg","drDealerId":27777,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":485180,"firstName":"Micheal","lastName":"Ryan","titleText":"Audi Brand Specialist","emailTxt":"mryan@audibrooklyn.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/023471a161fe.jpg","drDealerId":27777,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":468830,"personPtyId":35756881,"firstName":"Ray","lastName":"Cao","titleText":"Sales Consultant","emailTxt":"Rcao@audibrooklyn.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/28eeda8e0657.jpg","drDealerId":27777,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":485190,"firstName":"William","lastName":"Cadet","titleText":"Tech. Coordinator","emailTxt":"wcadet@audibrooklyn.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/235d6bf8d5e7.jpg","drDealerId":27777,"certifiedEmployee":false,"deptDscrp":"Sales"}]
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 7:00 PM

Audi Brooklyn Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

11:00 AM - 4:00 PM

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 7:00 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2012

Audi Brooklyn has the luxury vehicle you have been searching for at a price you can afford. With a friendly and helpful

...

sales staff, highly skilled mechanics and multiple automotive certifications, our car dealership is your Brooklyn, NY Audi dealer. Our mission is to make every customer a customer for life by consistently providing world class services. Superb customer care, competitive prices and a knowledgeable staff are a few of the things you will find at our new and used Audi dealership. Visit us today and take a test drive in your dream Audi. We are proud to serve customers in Brooklyn, Manhattan and the trip-state area.

"We're Worth The Trip!"

Service

Fluid Top-Off

Complimentary

Car Wash

Complimentary

Multi-Point Inspection

Complimentary

Brake Diagnosis

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.8 out of 5 3.8
212 lifetime reviews. Includes reviews of Audi Brooklyn from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    October 8, 2018

    By far the worst dealership i have ever done/tried to do business with! They listed a car for sale online, i called about it they gave me two different... stories about the car fax. (first was an accident, then told me the car fax said minor paint damage.... car fax doesn't work that way) then raised the price online $2500. I ended up working out a deal over the phone, put a $500 credit card deposit had a loan deal was ready to go pick up and they told me i couldn't come the car needed a drive cycle(check engine light on) they gave me a different story for that saying the car sat too long.... Never received a call for a week, i asked for my money back for horrible service.. after 3 weeks of calling to get my money back i finally got it back. Was again told a different story about the car saying they couldn't sell it because the car didn't have the lean release. Stay far away away from this place!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Good morning, I am sorry to read about your frustrations. Customer satisfaction is very important to us and I will be speaking with my team regarding ...this incident. If you would like to discuss this in further detail, please feel free to contact me at, (718) 748-3400. Michael Chan, General Manager, Audi Brooklyn.

  • 1.8 out of 5
    September 24, 2018

    Ask about the brakes in the SQ5 before you buy it......fun car, but there is a defect with the brakes. Audi cannot not fix it.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael Chan

    General Manager

    NOT RATED

  • February 22, 2015

    I recently came in to view an A3, and was impressed with the overall experience. Brand specialist Will was extremely patient and knowledgeable. He pointed... out many different features that I was not aware of. The purchasing process was pleasant without any pressure. Since the purchase Will has been available for technical support by phone and suggested meeting to respond to any additional questions about the hands on car experience. Thank you for all the great help and making it a pleasant experience!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Good afternoon, thank you for your kind feedback. It was a pleasure assisting you with answering all of your questions about your new A3. I am happy... that I was able to provide you with a positive experience and I look forward to assisting you again in the future. Like I said when we last spoke, I am always here to answer any of your vehicle questions. You can reach me at, (877) 819-7507. Best of luck! William Cadet

  • 1.0 out of 5
    August 20, 2018

    It???s too bad there isn???t an option to give Audi Brooklyn 0/5 stars. My experience with this excuse of a dealership was horrific, to put it lightly.... I decided on a 2016 CPO with low miles and was excited for the purchase despite absolutely no room for price negotiation, per the sales manager. As I was on my way to pick up the car (from 2 hours away) I received a call from the sales person I had been working with that an employee of Audi Brooklyn had hit a wall, scraping the top and bottom of the bumper as well as scratching the plastic over the taillight. I was told that everything would be repaired good as new and not to worry. I was beyond upset for not only the trouble I was put through but also the inconvenience of remaining carless for longer. So I did what any sane person would do, I requested a deduction off the price. After days of back and forth, I was given a measly $500 off. Fast forward to only SIX DAYS later, I???ve driven the car 3 times and noticed a malfunctioning backup camera, daytime lights not working and other issues. I brought the car to a different service center and was told it was hard to believe Audi Brooklyn sold this car as CPO with this many problems. Three issues with the car came up which showed that they had been acknowledged BEFORE my purchase, but neglected to be fixed. Everything was covered under warranty, but who wants to be getting a car serviced after not even having it for a full week? After days of trying to contact Rob Telles the Pre-Owned Manager I was told repeatedly he wasn???t in the office (I call BS) and forwarded to a full voice mailbox. Finally I get a hold of him and boy was he a pleasure. It???s a disgrace to all of Audi that this man represents their name and brand. He was downright rude, giving me excuse after excuse as to how nothing could possibly be their fault. I think a simple ???sorry about what happened??? or ???I apologize for the inconvenience??? would be nice, but you won???t get that. The way I was disregarded and spoken to is atrocious and illustrates exactly how unprofessional and slimy Audi Brooklyn is. Do yourself a favor and purchase an Audi from a reputable dealer.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Robert Telles

    Pre-Owned Manager

    NOT RATED

  • 1.0 out of 5
    August 20, 2018

    It’s too bad there isn’t an option to give Audi Brooklyn 0/5 stars. My experience with this excuse of a dealership was horrific, to put it... lightly. I decided on a 2016 CPO with low miles and was excited for the purchase despite absolutely no room for price negotiation, per the sales manager. As I was on my way to pick up the car (from 2 hours away) I received a call from the sales person I had been working with that an employee of Audi Brooklyn had hit a wall, scraping the top and bottom of the bumper as well as scratching the plastic over the taillight. I was told that everything would be repaired good as new and not to worry. I was beyond upset for not only the trouble I was put through but also the inconvenience of remaining carless for longer. So I did what any sane person would do, I requested a deduction off the price. After days of back and forth, I was given a measly $500 off. Fast forward to only SIX DAYS later, I’ve driven the car 3 times and noticed a malfunctioning backup camera, daytime lights not working and other issues. I brought the car to a different service center and was told it was hard to believe Audi Brooklyn sold this car as CPO with this many problems. Three issues with the car came up which showed that they had been acknowledged BEFORE my purchase, but neglected to be fixed. Everything was covered under warranty, but who wants to be getting a car serviced after not even having it for a full week? After days of trying to contact Rob Telles the Pre-Owned Manager I was told repeatedly he wasn’t in the office (I call BS) and forwarded to a full voice mailbox. Finally I get a hold of him and boy was he a pleasure. It’s a disgrace to all of Audi that this man represents their name and brand. He was downright rude, giving me excuse after excuse as to how nothing could possibly be their fault. I think a simple “sorry about what happened” or “I apologize for the inconvenience” would be nice, but you won’t get that. The way I was disregarded and spoken to is atrocious and illustrates exactly how unprofessional and slimy Audi Brooklyn is. Do yourself a favor and purchase an Audi from a reputable dealer.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Good afternoon, I am sorry to read about your frustrations. Customer satisfaction is very important to us and I will be speaking with my team regardin...g this incident. If you would like to discuss this in further detail, please feel free to contact me at, (718) 748-3400. Michael Chan, General Manager, Audi Brooklyn.


    Worked with:
    Robert Telles

    Pre-Owned Manager

    NOT RATED

  • 5.0 out of 5
    August 16, 2018

    Got a 2018 Audi A4 Premium Plus a week ago. Best experience I've had with a dealership! My sales person was Vlad Fetisov, extremely helpful and he... was able to secure me an amazing deal with the best features upgrades while keeping the final cost within my budget. I highly recommend Audi Brooklyn! Thank you Vlad for making me feel like a long time customer! I will definitely come back when its time for a new Audi!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello again Mike, I would like to thank you for taking the time to provide your kind feedback and recommendation on Cars.com, it was my pleasure to ha...ve assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience in which I provided you with and I wish you many happy miles in your new Audi A4 Premium Plus! If you should require further help with anything vehicle related, please feel free to contact me at, (718) 748-3400. Vlad Fetisov, Audi Brooklyn.

  • 5.0 out of 5
    August 13, 2018

    excellent service, excellent staff!!!!!!!! Got a 2018 Audi A4 2 weeks ago best experience I’ve had with a dealership! My sales person was extremely... helpful with everything accommodated me with everything that was needed since this is my first time buying a car from a dealership I appreciated everything he do to make it a pleasant experience! Will def. be returning when it’s time for a new car!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Good afternoon Mr. Zeng, I would like to thank you for taking the time to provide your kind feedback and recommendation on Cars.com, it was our pleas...ure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience in which we provided you with and we wish you the best of luck with your new Audi A4! If you should require further help with anything vehicle related, please feel free to contact me at, (718) 748-3400. Michael Chan, General Manager, Audi Brooklyn.


    Worked with:
    Alex Sabirov

    Audi Brand Specialist

    NOT RATED

    Moustafa Aly

    Finance Manager

    NOT RATED

    Nick Hernandez

    Sales Manager

    NOT RATED

  • 2.4 out of 5
    July 13, 2018

    I'm not the type to write reviews. I would usually just go away and never deal with a company again. But, my experience with Brooklyn Audi was so bad... that I have to warn the public. 1. They delivered my SQ5 with the steering wheel off center by 25% to left. Called later in the day and was told to bring it to service (I didn't own the car for 5 hours yet) and they hung up (no apology or any offer to help). 2. Asked for my deposit refund for over 3 weeks. Eventually had to dispute the charge on my AMEX. They never acted. 3. Took over 3 weeks to receive my buy out check for the car I traded in (over 20K). I had to keep following up. 4. Finally found time to bring the car in to fix the steering wheel (mind you, no one ever called to see how everything was going. Ray Catena MB, Audi, Porsche always called a month later to see how everything was). Service finished in an hour, i picked the car up. The steering wheel is now off 5-10% to the right. They obviously didn't test drive the car. 5. Finally complained to a manager (who has time to do this for a brand new 64k car). Manager promised pick-up and delivery of the car etc etc etc. Manager never followed through. I still need to get my steering wheel straightened since April. Good luck dealing with this dealership. I'm not even going to get into the my experience with the service center after they gave the car back to me with the steering wheel off 5-10% to the right.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    2.0 out of 5
    Overall Experience
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jared J. Varnadore

    Finance Manager

    NOT RATED

    Eric Ko

    Sales Consultant

    NOT RATED

    Nick Hernandez

    Sales Manager

    NOT RATED

  • 5.0 out of 5
    July 5, 2018

    It's hard to obtain perfection, but that's what I think Brooklyn Audi did! My sales rep, Miguel Reyes was outstanding. Over 2 or 3 visits, he helped... me detail by detail through my purchase. His knowledge & friendliness were outstanding. I was particularly pleased with the time he spent with me when I picked up my new Q5 explaining all of the programs & features on the car. Michael & Moustafa were also most helpful

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Audi Brooklyn

    Good afternoon Myles, I would like to thank you for taking the time to provide your kind feedback, it was our pleasure to have assisted you with you...r vehicle purchasing needs. I am happy to read that you were satisfied with the experience in which Moustafa and I provided you with and we wish you many happy miles in your new Audi Q5! If you should require further help with anything relating to your car, please feel free to contact me at, (718) 748-3400. Miguel Reyes Audi Brooklyn


    Worked with:
    Michael Chan

    General Manager

    NOT RATED

    Miguel Reyes

    Audi Brand Specialist

    NOT RATED

    Moustafa Aly

    Finance Manager

    NOT RATED

  • 2.2 out of 5
    May 19, 2018

    I completed two recalls after completing the service of the recalls my check engine light appeared. Complimentary check was done they told me my vehicle... was fine. I brought it back they told me the software upgrade triggered timing and they cleared the code. It came back again the next day then they try to tell me I need to change my timing chain and it would cost $2054. I brought vehicle to get outside diagnostic and nothing was wrong with my timing or timing chain and all I needed to do was to change my sensors. They are not experienced and not knowledgeable as far as servicing your vehicle I would suggest whenever it comes to anything big make sure get a second opinion or they will make you spend and change things you never had to change. This is why dealerships have a bad rep and this was prime example of that

    3.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
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