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Napleton's River Oaks Chrysler Jeep Dodge RAM

(1,393 reviews)
Visit Napleton's River Oaks Chrysler Jeep Dodge RAM
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
2021 consumer dealer award
View 3 awards
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (708) 251-0476 (708) 251-0476
Used (708) 251-0540 (708) 251-0540
Service (708) 251-4091 (708) 251-4091

Reviews

(1,393 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton's River Oaks Chrysler Jeep Dodge RAM from DealerRater.

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One of the beat sell mam we had will do business with him

One of the beat sell mam we had will do business with him again and send friends

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

Sundae Henderson Is the bomb I walked in the same day to

Sundae Henderson Is the bomb I walked in the same day to purchase my new 2021 Honda CR-V great top notch customer service and everything went really smooth she was very helpful way before I even had the opportunity to meet her. The dealership is also nice and clean and everyone seemed pretty friendly. I would definitely give 5 Stars with 5 being the highest. And now my fiance is about to purchase his other vehicle from here. I recommend anyone who's looking for not just a nice ride but good quality

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road!

Great business hours and the quality of service.

Great business hours and the quality of service. Service dept staff are courteous and work with you explaining your vehicle needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Ed Sanders and the manager Wally there was great.

Ed Sanders and the manager Wally there was great. Seems like they have a good rapport there with everyone and made buying a car fun and fast.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We are always more than happy to assist you if anything else comes up. Take care!

Great service all around and pretty fast, very easy

Great service all around and pretty fast, very easy getting service appointment. Will recommend this store in the future

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello, thanks for your great review, and for giving our dealership such a high star rating! Thanks again for the recommendation, and have an amazing day!

Spoke with Allen who goes by “The Car Guy” on Facebook.

Spoke with Allen who goes by “The Car Guy” on Facebook. He was extremely rude and condescending. He also tried to tell me that I was using a fake social “cpn” when I wasn’t. I tried telling him that was my correct social and there must’ve have been an issue on his end but instead he wanted to believe whatever that computer was telling him (as if technology doesn’t mess up sometimes)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, it is disappointing for us to hear that your experience was anything less than great. We'd like the opportunity to turn your experience around. Please reach out to us at (708) 474-2300 at your earliest convenience to discuss how we can turn this experience into a positive one.

Service provided what needed to be done in a prompt way.

Service provided what needed to be done in a prompt way. Courteous and friendly staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Hello, we're glad to hear our Staff took such great care of you, we hope we can continue to be of service to you down the road!

Very friendly staff and environment.

Very friendly staff and environment. Large selection of vehicles to choose from both new and pre owned. The service area is comfortable if you’re waiting on repairs and the service team will offer you a ride home and pick up if you can’t wait.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Hi, we're glad to hear that everything was completed to your satisfaction, Matthew! Please let us know if there is ever anything else we can assist you with.

Justin and Robert were very professional.

Justin and Robert were very professional. They were able to assist me get my new vehicle for my needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We do hope we can be of assistance in the future. Take care!

The most horrible customer service I have ever

The most horrible customer service I have ever experienced! This includes the non responsive management, service attendant Stephen and manager Mark. The car as I write has been in there for a month, under factory warranty and still is not fixed! They do not return calls, they don’t ever have to worry about us buying dodge, jeep or even American! Next stop Better Business Bureau! They are an epic fail!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.