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Autohaus BMW

(4,083 reviews)
Visit Autohaus BMW
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2018 state dealer award
View 15 awards
2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (314) 332-2872 (314) 332-2872
Used (314) 928-1374 (314) 928-1374
Service (314) 928-1322 (314) 928-1322

Reviews

(4,083 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Autohaus BMW from DealerRater.

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The service was completed on time and the service advisor...

The service was completed on time and the service advisor was knowledgeable and friendly. They made sure to remind me of my day and time of appointment without being intrusive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

I am astounded at the Customer Service offered by...

I am astounded at the Customer Service offered by Autohaus BMW!!! It is SO hard to find these days!!!! To start . . . . . . I own a Maserati Gran Turismo I have not driven in months because I LOVE driving my BMW X5 SO very much!!!!!! I just had the 1 year maintenance done efficiently and returned on the day promised!!!! They even gave me a rental because of my late night schedule!!!! I dropped my car off and a rental was quickly & smoothly given to me. I drove off without a hitch!!! When my car was ready, I received a video of what was done with my car!!!!! I drive up, was met by an associate to let me know what to do & where yo go. The cashier came to me to sign my 0 dollar maintenance bill!!!! My car was delivered to the door & keys put into my hands. Everyone was very attentive & all went very smoothly!!!!!!!!! You are a CUT ABOVE !!!!! I believe I am a loyal customer for life!!!!!!! Why go anywhere else & why buy anything other than a BMW???!!!!! I am SO THOROUGHLY IMPRESSED!!!!!!! Mike Crader & Deena, the cashier were so very kind & attentive, not to mention FUN!!!! Great people, fun times getting my car serviced!!!!!!!!!!!!! WHO CAN SAY THAT?!!!!!!!! You are simply THE BEST!!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience, and thank you for the future referrals!

Consumer response

Thank you for your response!! It truely is so hard to find such great customer service these days and it is all important to me as I am sure is yo many other people. I will refer anyone I can to AUTOHAUS BMW and hope to do all future business with you.

I always was satisfied with services of your dealership...

I always was satisfied with services of your dealership specially I am quite happy with Shawn Sheibani who always helped me & gave me good advice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the 5-star review! We are happy to be of service and look forward to the next time, take care!

Any time I refer to dealership I encountered with a very...

Any time I refer to dealership I encountered with a very polite and professional staff with logic hospitality

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the 5-star review! We are happy to be of service and look forward to the next time, take care!

They were very thorough with the vehicle. The Service...

They were very thorough with the vehicle. The Service Advisor was very knowledgeable and went out of her way to help me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the 5-star review! We are happy to be of service and look forward to the next time, take care!

All employees very courteous, from the time I made the...

All employees very courteous, from the time I made the reservation to the greeter when I arrive to Autohaus. Linda took care my request to inspect my car, like always very attentative and gracious.. very happy with the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

Consumer response

Very please with Autohaus.

Linda Schaeffer and her team took excellent care of me....

Linda Schaeffer and her team took excellent care of me. Very courteous and professional. They kept me up-to-date throughout the week. I’m a very satisfied customer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff. Linda is one of the best! Thank you for choosing Autohaus!

The level of service at Autohaus is unmatched. After...

The level of service at Autohaus is unmatched. After shopping around and getting subpar treatment I was very pleasantly surprised by Autohaus. Bob Dedert and Larry Handel were the best salesman and product specialist I have worked with thus far. Even though I was buying used they made me feel like I was ordering a brand new car off the showroom floor.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

Excellent service. Work done correctly and in time...

Excellent service. Work done correctly and in time promised. Personnel very competent. Cost is a bit pricey, but tolerable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the 5-star review! We are happy to be of service and look forward to the next time, take care!

I feel very satisfied, the service and communication are...

I feel very satisfied, the service and communication are very good It’s a good choice to buy a car next time

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the 5-star review! We are happy to be of service and look forward to the next time, take care!