Ron Norris Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(38 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–5:30pm
Tuesday 8:30am–8:00pm 7:30am–5:30pm
Wednesday 8:30am–8:00pm 7:30am–5:30pm
Thursday 8:30am–8:00pm 7:30am–5:30pm
Friday 8:30am–7:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 12:00pm–5:00pm Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(38 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review
5.0

Finally received my deposit refund.

Finally received my deposit refund. It Took awhile but they made mailed it to me

5.0

Finally received my deposit refund.

Finally received my deposit refund. It Took awhile but they made mailed it to me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review
1.0

I have been waiting for over a month to get my deposit

I have been waiting for over a month to get my deposit back for a Maverick I ordered almost a year ago and is still not ready’ I was told it was not a problem to get back my deposit back but here it is over a month and have been getting the run around since. Very bad business I intend to report this situation to better business bureau also

1.0

I have been waiting for over a month to get my deposit

I have been waiting for over a month to get my deposit back for a Maverick I ordered almost a year ago and is still not ready’ I was told it was not a problem to get back my deposit back but here it is over a month and have been getting the run around since. Very bad business I intend to report this situation to better business bureau also

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review
1.0

Poor Customer Swrvice

This place do not provide good service. It appears to have very poor customer service management oversight. Try to get someone on the phone to check on status of vehicle is almost impossible. They let the phone ring and ring.. You are told by service you will receive a call back but nothing. I had to keep calling them. One has to keep calling and calling then you are told they were busy so they did not pick up the xxxx phone. POOR SERVICE.

1.0

Poor Customer Swrvice

This place do not provide good service. It appears to have very poor customer service management oversight. Try to get someone on the phone to check on status of vehicle is almost impossible. They let the phone ring and ring.. You are told by service you will receive a call back but nothing. I had to keep calling them. One has to keep calling and calling then you are told they were busy so they did not pick up the xxxx phone. POOR SERVICE.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review
5.0

Fair & Honest

The invoice reflected exactly what we discussed over the phone. Jonathan Gould was fantastic as he listened and clearly understood what I wanted and needed in a new vehicle. He is knowledgeable, patient, and direct but not pushy at all. Buying a new vehicle was not something I was looking forward to at all but Jonathan G made the process better than expected. I would recommend him and the GMC-Buick Ron Norris Dealership without reservation. Thank you.

5.0

Fair & Honest

The invoice reflected exactly what we discussed over the phone. Jonathan Gould was fantastic as he listened and clearly understood what I wanted and needed in a new vehicle. He is knowledgeable, patient, and direct but not pushy at all. Buying a new vehicle was not something I was looking forward to at all but Jonathan G made the process better than expected. I would recommend him and the GMC-Buick Ron Norris Dealership without reservation. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No
Show full review
5.0

Rick Musick took great care of my family.

Rick Musick took great care of my family. We will definitely be back to purchase or next vehicle with him and Ron Norris Ford!

5.0

Rick Musick took great care of my family.

Rick Musick took great care of my family. We will definitely be back to purchase or next vehicle with him and Ron Norris Ford!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review
5.0

After my terrible experience at gary yeoman's palm bay...

After my terrible experience at gary yeoman's palm bay ford where they tried to sell me a lemon buyback 2019 used mustang gt with 3k miles with a sticker price of 43735 for 45999 claiming a 4k discount on msrp without disclosing that it was a lemon. I inquired at Ron Norris to see if they were willing to work with my co-signer and i ( he's a retired american citizen living overseas so not the easiest of things but palm bay ford had already approved us so Sean at Ron Norris said he didn't see why they couldn't work with us. Well these guys are a true dealership. They had a NEW 2020 model Mustang GT on their lot with a sticker price of 44655. It had a $6016 discount on it because its not a 2021 model. So instead of overcharging me on a used car and not disclosing it was a lemon buyback. They Sold me a brand new car at 6k under MSRP. Which in the current times where everything is marked up and dealers dont have any mustang gts on their lot. is unheard off. They will sure have my family and i's return business

5.0

After my terrible experience at gary yeoman's palm bay...

After my terrible experience at gary yeoman's palm bay ford where they tried to sell me a lemon buyback 2019 used mustang gt with 3k miles with a sticker price of 43735 for 45999 claiming a 4k discount on msrp without disclosing that it was a lemon. I inquired at Ron Norris to see if they were willing to work with my co-signer and i ( he's a retired american citizen living overseas so not the easiest of things but palm bay ford had already approved us so Sean at Ron Norris said he didn't see why they couldn't work with us. Well these guys are a true dealership. They had a NEW 2020 model Mustang GT on their lot with a sticker price of 44655. It had a $6016 discount on it because its not a 2021 model. So instead of overcharging me on a used car and not disclosing it was a lemon buyback. They Sold me a brand new car at 6k under MSRP. Which in the current times where everything is marked up and dealers dont have any mustang gts on their lot. is unheard off. They will sure have my family and i's return business

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review
5.0

I just had my first ever visit at the dealership. They...

I just had my first ever visit at the dealership. They were professional, friendly, attentive and on time! I will be going back for all my service needs.

5.0

I just had my first ever visit at the dealership. They...

I just had my first ever visit at the dealership. They were professional, friendly, attentive and on time! I will be going back for all my service needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review
5.0

Excellent!!! Great dealership, great staff, super...

Excellent!!! Great dealership, great staff, super friendly and great deals! Thanks to John Boot my salesman and RichArd Claxton from finance. High recommend!! Will be back again!

5.0

Excellent!!! Great dealership, great staff, super...

Excellent!!! Great dealership, great staff, super friendly and great deals! Thanks to John Boot my salesman and RichArd Claxton from finance. High recommend!! Will be back again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review
5.0

Extraordinary Dealership

I was driving from Jupiter Florida to Ashville North Carolina, with my mother and daughter. We also had two large dogs along for the ride. As we approached Titusville I noticed there was something wrong with our oil pressure gauge. It was simple amazing luck that we happened into Ron Norris Ford. We pulled into their dealership around 11:30. I was greeted by a very friendly and helpful gentleman who said they would do their best to get us into service. Since we were three women and a couple of dogs in obvious need of assistance and no where else to go...this is a situation which could easily have been exploited. From the minute we walked in I felt comfortable that we would have honest and qualified service. The waiting was pristinely clean and comfortable. We were even allowed to bring the dogs in with us. Most of the staff came over to chat and pet the dogs! We were kept informed as to what might possibly be causing the issue with the car. They worked on the car and made just the required repairs. We were back on the road about 2:30 with a very small bill for work performed. I cannot say enough about the service crew from Ron Norris! They even called to follow up on the repair a few days later. I am so grateful that we were lucky enough to stop here. Thank you to the whole staff!

5.0

Extraordinary Dealership

I was driving from Jupiter Florida to Ashville North Carolina, with my mother and daughter. We also had two large dogs along for the ride. As we approached Titusville I noticed there was something wrong with our oil pressure gauge. It was simple amazing luck that we happened into Ron Norris Ford. We pulled into their dealership around 11:30. I was greeted by a very friendly and helpful gentleman who said they would do their best to get us into service. Since we were three women and a couple of dogs in obvious need of assistance and no where else to go...this is a situation which could easily have been exploited. From the minute we walked in I felt comfortable that we would have honest and qualified service. The waiting was pristinely clean and comfortable. We were even allowed to bring the dogs in with us. Most of the staff came over to chat and pet the dogs! We were kept informed as to what might possibly be causing the issue with the car. They worked on the car and made just the required repairs. We were back on the road about 2:30 with a very small bill for work performed. I cannot say enough about the service crew from Ron Norris! They even called to follow up on the repair a few days later. I am so grateful that we were lucky enough to stop here. Thank you to the whole staff!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review
5.0

I was driving from Jupiter Florida to Ashville North...

I was driving from Jupiter Florida to Ashville North Carolina, with my mother and daughter. We also had two large dogs along for the ride. As we approached Titusville I noticed there was something wrong with our oil pressure gauge. It was simple amazing luck that we happened into Ron Norris Ford. We pulled into their dealership around 11:30. I was greeted by a very friendly and helpful gentleman who said they would do their best to get us into service. Since we were three women and a couple of dogs in obvious need of assistance and no where else to go...this is a situation which could easily have been exploited. From the minute we walked in I felt comfortable that we would have honest and qualified service. The waiting room was pristinely clean and comfortable. We were even allowed to bring the dogs in with us. Most of the staff came over to chat and pet the dogs! We were kept informed as to what might possibly be causing the issue with the car. They worked on the car and made just the required repairs. We were back on the road about 2:30 with a very small bill for work performed. I cannot say enough about the service crew from Ron Norris! They even called to follow up on the repair a few days later. I am so grateful that we were lucky enough to stop here. Thank you to the whole staff!

5.0

I was driving from Jupiter Florida to Ashville North...

I was driving from Jupiter Florida to Ashville North Carolina, with my mother and daughter. We also had two large dogs along for the ride. As we approached Titusville I noticed there was something wrong with our oil pressure gauge. It was simple amazing luck that we happened into Ron Norris Ford. We pulled into their dealership around 11:30. I was greeted by a very friendly and helpful gentleman who said they would do their best to get us into service. Since we were three women and a couple of dogs in obvious need of assistance and no where else to go...this is a situation which could easily have been exploited. From the minute we walked in I felt comfortable that we would have honest and qualified service. The waiting room was pristinely clean and comfortable. We were even allowed to bring the dogs in with us. Most of the staff came over to chat and pet the dogs! We were kept informed as to what might possibly be causing the issue with the car. They worked on the car and made just the required repairs. We were back on the road about 2:30 with a very small bill for work performed. I cannot say enough about the service crew from Ron Norris! They even called to follow up on the repair a few days later. I am so grateful that we were lucky enough to stop here. Thank you to the whole staff!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Show full review
See all 38 reviews