Reviews
My experience with Fox Kia South was exceptional. They were courteous and very speedy. They made it very easy.
My experience with Fox Kia South was exceptional. They were courteous and very speedy. They made it very easy.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I had an amazing experience with my service representative, Jeremy! He was kind, friendly and I was greeted with a smile along with full knowledge of the plan for my vehicle as it was being serviced. He was even kind enough to show me around as it was my first visit to the service center. Thank you Jeremy:) Your awesome! And the waiting area was soooo comfortable I even turned down the ride home while my vehicle was being serviced and enjoyed a hot fresh cup of coffee and can’t refuse the popcorn! ;)
I had an amazing experience with my service representative, Jeremy! He was kind, friendly and I was greeted with a smile along with full knowledge of the plan for my vehicle as it was being serviced. He was even kind enough to show me around as it was my first visit to the service center. Thank you Jeremy:) Your awesome! And the waiting area was soooo comfortable I even turned down the ride home while my vehicle was being serviced and enjoyed a hot fresh cup of coffee and can’t refuse the popcorn! ;)
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Dominique! I'm thrilled to hear that you had an amazing experience at Fox Kia South and that Jeremy made your first visit to our service center so enjoyable. It's great to know you appreciated the comfortable waiting area and our amenities. We look forward to welcoming you back for your next service! Enjoy your day! Best, Ted Beardsley | GM | [email protected] | 616.855.3747
I don’t usually write reviews but felt compelled to do so after reading all the glowing reviews. Most all the reviews had to do with the sales experience. My sales experience was also a positive one. (We bought a used 2021 telluride) and everyone was great. But that’s where it ends. I ‘ve had my telluride for slightly over a year. I’ve had it in for two recalls that took weeks to schedule. I was notified of a third recall that indicated that my car could catch on fire. I tried to schedule a service appointment but couldn’t get one for two months. Their recommendation was to not park it on a garage or in proximity of other cars. Ridiculous!! I subsequently got an appointment in Kalamazoo within a week. When I bought the vehicle the idle stop function didn’t work. They checked it out and told me everything was ok and that the previous owner had a chip removed to disable the function. A few weeks later the function started to work intermittently. I took it back. They checked it out and told me everything was ok ?? When I pressed them they told me that on most 2021 tellurides the idle stop function doesn’t work. They attributed it to poor engineering on Kia part. Strange admission. Ive had it in 3 times and have now given up. I-now need additional service. I called to get an appointment and have been waiting 2 hrs to get a call back. I wonder how the glowing reviews from other customer will change when they have to deal with service.
I don’t usually write reviews but felt compelled to do so after reading all the glowing reviews. Most all the reviews had to do with the sales experience. My sales experience was also a positive one. (We bought a used 2021 telluride) and everyone was great. But that’s where it ends. I ‘ve had my telluride for slightly over a year. I’ve had it in for two recalls that took weeks to schedule. I was notified of a third recall that indicated that my car could catch on fire. I tried to schedule a service appointment but couldn’t get one for two months. Their recommendation was to not park it on a garage or in proximity of other cars. Ridiculous!! I subsequently got an appointment in Kalamazoo within a week. When I bought the vehicle the idle stop function didn’t work. They checked it out and told me everything was ok and that the previous owner had a chip removed to disable the function. A few weeks later the function started to work intermittently. I took it back. They checked it out and told me everything was ok ?? When I pressed them they told me that on most 2021 tellurides the idle stop function doesn’t work. They attributed it to poor engineering on Kia part. Strange admission. Ive had it in 3 times and have now given up. I-now need additional service. I called to get an appointment and have been waiting 2 hrs to get a call back. I wonder how the glowing reviews from other customer will change when they have to deal with service.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience with us, William. I appreciate your feedback regarding both the positive sales experience and your ongoing service challenges with your 2021 Telluride. I understand your frustrations with the delays around recalls and service appointments, and it's concerning to hear about your experience with the idle stop function. Your concerns are important to us, and I would encourage you to reach out directly to me at Fox Hyundai Kia so we can discuss this further. We are committed to providing all our customers with the highest standards of service and ensuring their vehicles are safe and reliable. Thank you for bringing this to our attention, and I hope to assist you further. Best, Ted Beardsley | GM | [email protected] | 616.855.3747
The staff were very friendly, knowledgeable and helpful. They answered all of our questions and made the purchasing process go smoothly.
The staff were very friendly, knowledgeable and helpful. They answered all of our questions and made the purchasing process go smoothly.
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words, Jill! We’re thrilled to hear that you found our staff at Fox Kia friendly, knowledgeable, and helpful. It’s great to know that we could assist you in making the purchasing process a smooth experience. We appreciate your feedback and look forward to welcoming you back for your next visit! Best, Ted Beardsley | GM | [email protected] | 616.855.3747
Polite, helpful people, clean environment, decent waiting area, with coffee, tea, hot chocolate water, popcorn, and nice, clean bathroom. Prompt service.
Polite, helpful people, clean environment, decent waiting area, with coffee, tea, hot chocolate water, popcorn, and nice, clean bathroom. Prompt service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Barbara! We appreciate your kind words about our polite and helpful staff, as well as our clean environment and amenities. At Fox Kia, we strive to provide a comfortable experience for all our customers. We look forward to welcoming you back next time! Best, Ted Beardsley | GM | [email protected] | 616.855.3747
Associate was not pushy in regards to sale. Helped me find the right option for my budget.
Associate was not pushy in regards to sale. Helped me find the right option for my budget.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your kind words, Terrance! We're thrilled to hear that our team at Fox Kia was able to assist you without any pressure and help you find the right vehicle for your budget. We aim to provide a comfortable and supportive experience for all of our customers. We look forward to seeing you again! Best, Ted Beardsley | GM | [email protected] | 616.855.3747
Service advisors definitely wanted to see the service done right and in a timely manner.
Service advisors definitely wanted to see the service done right and in a timely manner.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback! We appreciate your recognition of our service advisors at Fox Kia. It’s great to hear that they prioritized getting the service done right and promptly. If you have any further comments or concerns, feel free to reach out to us. We look forward to serving you again! Best, Ted Beardsley | GM | [email protected] | 616.855.3747
Absolutely everything! Mike Rice was friendly and answered questions for me - sometimes even before I asked them! The entire process was smooth and quick. Even the financing and the paperwork done by Brittany was easy. The entire KIA team made me feel like I was their sister and not just a customer.
Absolutely everything! Mike Rice was friendly and answered questions for me - sometimes even before I asked them! The entire process was smooth and quick. Even the financing and the paperwork done by Brittany was easy. The entire KIA team made me feel like I was their sister and not just a customer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your wonderful review, Janice! We're thrilled to hear that Mike and Brittany provided you with such friendly and efficient service. At Fox Kia, we strive to make every customer feel like family, and it’s great to know we accomplished that with you. We look forward to welcoming you back for your next visit! Best, Ted Beardsley | GM | [email protected] | 616.855.3747
I was informed when I arrived what would be done and how long it would take.
I was informed when I arrived what would be done and how long it would take.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review, Mark! We appreciate your feedback and are glad to hear that you were well informed about the process and timing during your visit to Fox Kia. We strive to keep our customers informed every step of the way. We hope to see you again soon! Best, Ted Beardsley | GM | [email protected] | 616.855.3747
Sales person took time to show cars and colors available. Felt I got a decent deal.
Sales person took time to show cars and colors available. Felt I got a decent deal.
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- Buying process
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your feedback, Ronnie! We appreciate you taking the time to share your experience with us at Fox Kia. We're glad to hear that our sales team was able to assist you in exploring our car options and that you felt you received a good deal. If you have any further questions or need assistance in the future, don't hesitate to reach out. We look forward to seeing you again! Best, Ted Beardsley | GM | [email protected] | 616.855.3747