Leif Johnson Ford of Manor

And another thing I had to come here because my truck diesel truck was running really really bad and they don't have any mechanics here on Saturday well I think is a bunch of crap so I'm stuck here until Monday

purchase of 2023 f150 went well. good people to work with. will try to do business with Riata in future.

At this point I been asking them about a recall in my truck and they have no answer about it

Went in to have work done on car got nothing done no good!!!why set an appointment

Communication was minimal at best. My truck was dropped off Wednesday evening, prior to my 8:00 AM appointment Thursday morning. I received a text message Thursday morning saying to reply for status or communication, all went unanswered. After calling Friday about status, was told they’d follow up with me. I never received any status update and had to go without my vehicle for the weekend. On Monday, when I called, I was told the vehicle was ready, and they called and left message on Friday afternoon, to which I hand no missed calls Or voicemail. I also had no texts which was the original method of communication the dealer provided. Once the truck was picked up, it was full of greasy hand prints all over the hood of my vehicle and apparently test driven down a muddy road as it was covered in mud and not returned in a condition prior to dropping off.

We received excellent customer service from the entire Riata Ford staff team (Mike, Jeff, Edgar.

Dealership can be measured by its staff. J.D. has always been very helpful and represents the best of Riata.

I took my car in because my brakes sound bad. My car was there all day from 11am until I arrived around 4pm without a call or anything. When I got there they said they couldn’t fix what they couldn’t find. Asked if it was worse when it’s cold and rainy, I said yes. They said they drove it around like crazy on a sunny day so they didn’t find anything wrong. My complaint is that they didn’t even call to let me know and they didn’t wet the brakes to find the problem. They said a lot of people are complaining about the bad noise and to bring it back when we have a storm. I find that highly unacceptable. I think they could have at least wet them to hear the sound. Or gave me a call and I would have let them know that when I leave a car wash the sound appears. It was just a complete waste of time and ended without a solution. I’ve never had a problem before, it’s just the costumer service was lacking this time.

Waiting on back order part for repair...Hope part comes in timely for repairing truck...

This dealership is great. Michael Jackson in sales, Jeff Ledesma in finance, and Monica Kinas in digital sales did everything they could to make our purchase as smooth and easy as possible. When it comes time to replace our new truck we will be going back to Riata Ford!!