Eastchester Chrysler Jeep Dodge RAM

Previously I have had wonderful service. Today was another story. I made a service appointment for recommended service. I was quoted over $600 with a $200 coupon . I declined and opted for an oil change and my state inspection. My lease is up in less than ) months and my mileage is low. Because appts are not necessary for an oil change I was placed in line and told it would take awhile . 2.5 hours later my car was ready. I have never had to wait at this dealership for several hours. The service rep was Sammy. This is making me think about another dealer.

I went in for an oil change and met Ricky who took the car. Ricky was awesome, knowledgeable, prompt, and a great people person. Apart from the oil change I replaced one of the batteries which he stated was very weak and had the red icon on the dashboard. Thank you Ricky for you help and for your great customer service. -Carolyn

This has to be one of the worst car dealerships in the Bronx. For context I have been buying cars with them since 2014. Literally every lease that I have had has been with them. Each time I return a lease there is always an issue. Right now I am in the middle of my current lease with an all electric, first of its model Jeep Wagoner S. In February my car, despite having full charge, would not shift or turn off. For nearly 3 hours it sat with the battery on, refusing to turn off or shift. Triple A had to come and assess my car to no avail. I was in Atlantic city at the time for my birthday and was told I could not take it to any other dealership so I had to get it towed over 200 miles to the Bronx dealership. They then told me that because Triple A unplugged my battery it wiped the system and they could not tell me what went wrong. Months later, last week, the same issue occurred. This time, on a hill and I could not shift and had to keep my foot on the break because my car would not go into park without the emergency brake. I had to get it towed to the dealership again. Due to these events, I no longer can feel safe in this car for me or my family but they are refusing to let me out of my lease. They are giving me the run around of who to speak to and saying the only way they help me is if I get ANOTHER lease and swap my car out. SOMETHING HAS TO BE DONE

My rep Ricky was very nice to me. The car took longer to be repaired than I would've liked. By overall, I'm satisfied. Ricky gave me a complimentary car wash, which I thought was a nice gesture on his behalf. I will definitely bring my car back for my next service.

I went in for an oil change and tire rotation. When I went back to pick up the vehicle, I noticed that the tires were not rotated, and was told by the service advisor that I would have to replace the lug nuts as they were swollen. The next day I took the vehicle to a tire shop and was told that the lug nuts were fine, so I decided to check the oil levels, and the antifreeze is still below min levels, so I don’t think they even changed the oil.

Seamus was awesome and very attentive. Thank you so much for your assistance and support.

Service workers are efficient, speedy and courteous. Very knowledgeable, friendly and provide great customer service.

Thank you to the staff at Eastchester Jeep.Staff are very professional problem resolved quickly.

Great customer service whenever I take my car there for services . It’s always great dealing with my service advisor as well, he makes life easier for me.

great service, efficient and easy! They got me in and got me out as soon as possible!