Reviews
Nice car,nicer people!
I already knew what I wanted when I walked in the door so Sean let me test drive a Tiguan. I had to wait for VW to buy back my Passat and once my date and time was set up Sean lined up the car I wanted and had it ready for me the day before my scheduled appointment. It has never been easier to buy a car. I know I bugged Sean a lot but every time I came in he treated me very nicely and was happy to answer question. I would highly recommend Spitzer and Sean to anyone who needs a car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you sharing your experience! Shopping for a new vehicle can certainly be intimidating so we’re happy to hear our staff helped make your visit an enjoyable one. Thank you to both you and your family for choosing Spitzer Volkswagen Amherst!
Amazing Experience
Car buying can be a difficult experience. I had my guards up the moment I walked in. I soon was greeted by many Hello's and smiling faces filled with laughter. Lol. Steve asked what was it he could do for me. I told him exactly what I desired. I felt really comfortable and not rushed through the process. It was definitely all about me and my needs. He listened and asked every one of my questions. Thank you so very much for your help, it was a pleasure meeting you, will be returning.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great vehicle
The customer service provided by Sean and the Spitzer dealer ship was phenomenal. I would highly recommend Spitzer and Sean for any of your new or used vehicle needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
New car purchase
Every one was very helpful! I had to trade in a VW diesel and get the new Tiguan it was seamless. Thank you very much!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Everyone is very helpful
I just wish I had been better informed on what the Beetle model I was leasing had/didn't have compared to the model I turned in. That has been frustrating for me. Aside from that, Sean and everyone I have dealt with at this dealership have been very nice to work with.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Steve Busch
I have bought multiple cars from Steve. Great asset to the dealer and VW. Strongly recommend him. I would send family and friends to see him with great confidence. Thanks Steve.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
overall good experience
My family has purchased 5 vehicles from this dealership within the past three years. I was a little disapointed on my last purchase due to the dealership not wanting to negotiate price of used car. I just felt dealership could have worked a little with price givendors the businews I have given them
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Service
The service at the time of delivery of the car is just awesome. Guys are proficient and they do care about your car and check the things are OK by asking after specific time interval.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
new car purchase
I wish I was told about the charge for the etching because I would have requested a car without it. Could have explained charges better before purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellant service
Everyone was very helpful and knowledgeable. Sean was awesome at educating me on all of the cars features. I will recommend this location and staff to others.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
