Reviews
Excellant service
Everyone was very helpful and knowledgeable. Sean was awesome at educating me on all of the cars features. I will recommend this location and staff to others.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very happy with Rob Kelly and the dealership.
I decided to finally sell my old car and looked at about six cars at different dealerships. Finally went to Spitzer, met Rob, and fell in love with the VW Tiguan, I call her Tiggy!! Handles like a dream, absolutely love it. Rob was personable, not pushy, but knowledgeable and helpful. Would recommend him for sure!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Comfortable buying experience!
Great experience buying a used car. No pressure, great knowledge. Comfortable buying experience in the lobby not crammed into a tiny area. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank You Spitzer Volkswagen!!
Thank You and your Staff for making my Dream Car come true!! No hassles or long delays. This is how it should be. Great Job Thanks!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are grateful for your feedback on your experience at Spitzer Volkswagen Amherst. Thank you for giving us the opportunity to serve you!
Great people!!
I would recommend this dealership to anyone in my contact list. Very helpful and gave the best possible price available.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks Anthony for the great feedback! We appreciate you choosing Spitzer VW Amherst!
Exceptional buying experience
Exceptional buying experience. My sales rep Steve Brush Jr and Manager Guy Rodgers along with Brian in finance were honest and up front. I feel that I received a great deal on the car with no hassle. If anyone is looking for a Volkswagen -- you need to check out Spitzer Volkswagen in Amherst.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
DISSATISFIED COSTUMER
I had THE worst experience ever here trying to purchase a vehicle. Customer service was very poor, no one seemed willing to work with me and it seems as though they pick and choose who they want to sell a car to and who they want to give the better deal. I made more than enough money to purchase the vehicle, excellent job history, not too bad credit yet and still was not enough to drive out of there with the vehicle. I am highly dissatisfied and disappointed that I even wasted my time walking in to this facility. I will NEVER recommend this dealership to anyone who is in the market to purchase a vehicle.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We at Spitzer value every customer very highly! We realize in this day and age there are many choices and we have to exceed all expectations in order to earn the customers business. In this situation it seems that we were assisting the customer in trying to obtain financing. We are only a portal between the guest and the financial institutions. We do have wonderful relationships with the many lenders that we work with but they do all have there own guidelines for lending. We want to sell as many vehicles as possible and work very hard to work with the lenders and customers to obtain them financing. If financing is not able to be obtained it is never a choice that we made but one of the financial institutions, based on many factors: prior and current credit, down payment, employment history, employment income, time at address, as well as the vehicle they are attempting to purchase. We hope that this helps to understand the desire that we have to sell and service our customers with the highest of standards. Please contact me so that we may have an opportunity to meet and maybe we can assist with a plan to remedy anything that may be holding you back from obtaining financing.
nice vehicles, serviced before offered for sale
New tires, clean, fairly priced vehicles. They service their own trade-ins and give a 30 day warranty which gave me confidence in purchasing this vehicle for my son.
- Customer service —
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
First time buyer
This is the first experience I had dealing with a car dealership. Steve Bush the salesman made my experience very comfortable. Throughout the whole process he was very nice and not so pushy. Steve Bush took the extra mile to explain things and find the car i wanted. Very easy going guy. All the staff at this dealership has excellent customer service skills from the time you walk in the door til you walk out. There is always someone there to greet you at the door and offer refreshments. Thank you all for your help and the friendliness is well appreciated. Keep up the great work!!! I love my 2011 Nissian Altima!!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Eurovan 2003
Great van, great price. Dan Walker was a cool laid back guy to work with. I really appreciated his no xxxxxxxx, chill, friendly personality and patience. Bart Barna, an equally nice. Very personable, easy to talk to guy. If there were more folk like these two in the the business, there would be happier people on the roads driving safer more reliable cars! The most confortable car buying experience I've ever had actually. Thanks guys! -Christopher Smith Cleveland, OH
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car