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Spitzer Volkswagen Amherst

(242 reviews)
Visit Spitzer Volkswagen Amherst
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 9:00am–1:00pm
Sunday Closed Closed
New (888) 894-2909 (888) 894-2909
Used (866) 681-6767 (866) 681-6767
Service (866) 939-9694 (866) 939-9694

Reviews

(242 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Spitzer Volkswagen Amherst from DealerRater.

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Nice car,nicer people!

I already knew what I wanted when I walked in the door so Sean let me test drive a Tiguan. I had to wait for VW to buy back my Passat and once my date and time was set up Sean lined up the car I wanted and had it ready for me the day before my scheduled appointment. It has never been easier to buy a car. I know I bugged Sean a lot but every time I came in he treated me very nicely and was happy to answer question. I would highly recommend Spitzer and Sean to anyone who needs a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate you sharing your experience! Shopping for a new vehicle can certainly be intimidating so we’re happy to hear our staff helped make your visit an enjoyable one. Thank you to both you and your family for choosing Spitzer Volkswagen Amherst!

Amazing Experience

Car buying can be a difficult experience. I had my guards up the moment I walked in. I soon was greeted by many Hello's and smiling faces filled with laughter. Lol. Steve asked what was it he could do for me. I told him exactly what I desired. I felt really comfortable and not rushed through the process. It was definitely all about me and my needs. He listened and asked every one of my questions. Thank you so very much for your help, it was a pleasure meeting you, will be returning.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great vehicle

The customer service provided by Sean and the Spitzer dealer ship was phenomenal. I would highly recommend Spitzer and Sean for any of your new or used vehicle needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

New car purchase

Every one was very helpful! I had to trade in a VW diesel and get the new Tiguan it was seamless. Thank you very much!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Everyone is very helpful

I just wish I had been better informed on what the Beetle model I was leasing had/didn't have compared to the model I turned in. That has been frustrating for me. Aside from that, Sean and everyone I have dealt with at this dealership have been very nice to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Steve Busch

I have bought multiple cars from Steve. Great asset to the dealer and VW. Strongly recommend him. I would send family and friends to see him with great confidence. Thanks Steve.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

overall good experience

My family has purchased 5 vehicles from this dealership within the past three years. I was a little disapointed on my last purchase due to the dealership not wanting to negotiate price of used car. I just felt dealership could have worked a little with price givendors the businews I have given them

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Service

The service at the time of delivery of the car is just awesome. Guys are proficient and they do care about your car and check the things are OK by asking after specific time interval.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

new car purchase

I wish I was told about the charge for the etching because I would have requested a car without it. Could have explained charges better before purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellant service

Everyone was very helpful and knowledgeable. Sean was awesome at educating me on all of the cars features. I will recommend this location and staff to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.