Reviews
Very disappointed
Drove 2.5 hours to 46 Mitsubishi to look at a used vehicle they had advertised. There had been some phone and email exchanges beforehand, so there was plenty of opportunity for them to accurately describe the car, and they knew we were coming to have a look, so there was plenty of time for them to prep it. But when we arrived, the interior was dirty (not just needing a sweeping, but dirty seats, door panels, etc.), it reeked of cigarette smoke, and there was some very obvious body damage that was beginning to rust where the paint had been damaged. Our salesman at first acted like he didn't see anything wrong with the car, instead just assuming we'd want to take it for a test drive. When we pointed out the issues, he simply stated that it would all be taken care of, but gave no specifics. I have no idea how they could offer this car for sales without these things being addressed first. Anyway, after then trying to upsell us a different vehicle that we didn't want, he gave us the news that their advertised price is actually some sort of "coupon price" that only previous customers of theirs would qualify for. You'd think they might have mentioned that when discussing price over the phone. All in all, we wasted an entire day on this deceptive and unprofessional outfit, and I simply had to take this opportunity to warn others. Not sure how this place gets the positive reviews that it does, but my experience was awful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to let me know how your experience at our store was. I would like to extend my apologies for the way things were handled and I wanted to see if there was some way I could chime in to see if we could still earn your business. The issues that you addressed are easily fixable re-conditioning concerns that I have no problem correcting and I have never lost a customer due to price. It would help me greatly to know who your salesperson was, as I would also like to take some personal corrective action. As a consumer myself, I understand and appreciate your concerns and I sincerely appreciate you taking the time to let me know the experience you had. Please feel free to contact me if there is anything that you would like for me to do to assist in your car buying process. Sincerely, Michael Ko General Manager 46 Mitsubishi
satisfying purchase
My salesman, Marcin, was of tremendous help in showing me all the details of the car, and making us comfortable in making the correct decision in getting the car.The finance manager Monalisa was professional, caring and an all-around nice person ,making the paperwork so much easier than I had anticipated it would be! I will certainly recommend both and your dealership to my friends and family, and look forward to using route 46 Mitsubishi for all my car purchase needs & bringing my car to your service department when needed.Thank you for such an exciting and positive experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are pleased to hear that Marcin was able to make your car buying experience fun and easy. We would also like to thank you for your business along with your positive review. Our customers are our number one priority. Please be sure to refer all friends and family. Thank you again and welcome to the Route 46 Automall family.
great find
ive been dealer hopping for a while now and almost missed this dealership! I was at the Nissan next door and was just about to leave when I saw that there was a Mitsubishi right as I was leaving! since I was already here, I decided to stop by! great decision. very hospitable for a dealership. did not pressure me into anything and extremely patient. brian gorosito was a young salesman who assisted me. great dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are pleased to hear that we were able to make your car buying experience fun and easy. We would also like to thank you for your business along with your positive review. Our customers are our number one priority. Please be sure to refer all friends and family. Thank you again and welcome to the Route 46 Auto Group Family!
great service
I visited 46 Mitsubishi during their Labor Day special sale! I thought it would be super busy but much to my surprise, they were very organized and handled the crowd very well. All the special finance salesmen were busy but jajuan assured me that it would not be long before he helps me. I waited 10-20 minutes tops which was no problem considering how busy they were. Jajuan was very kind, he helped me step by step to see where I wanted to be monthly as well as what car would fit my interest. we decided to go with a ford explorer. he was very patient with me and assisted me throughout my purchase. I left that day with a beautiful 2011 ford explorer. and I could not have been any happier with my car and the service! thank you so much Mitsubishi!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are very pleased to hear that your buying experience was an exceptional one! We would also like to thank you for your business along with your positive review. Our customers are our number one priority and we appreciate your feedback. Please be sure to refer all friends and family. Thank you again and welcome to the Route 46 Auto Group Family.
sales reps will help you!
the car buying experience for me only comes when my current car breaks down, so finding a nice reliable vehicle that is great on gas is quite difficult and scary in my opinion. i decided to stop by this mitsubishi dealership on my way home from work one day and take a look at their inventory. they have a huge selection i felt like i was walking through a mall for cars! definitely a great dealership if youre unsure of your next purchase, these sales reps will lead the way!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
now a loyal customer
I believe purchasing a vehicle is a pivotal moment in life, especially if it is your first car. I was very skeptical about all dealerships because of the many times my friends and family have received poor service. however, after reading some lovely reviews online about this dealership, I had decided to stop by to see what everyone was talking about. it doesn't hurt to look right? I am very happy that I had decided to visit Mitsubishi. not only were the positive reviews correct, I received better service than I had anticipated! i definitely had to share my experience to the future customers who are also skeptical about the whole car buying experience. it was nothing short from pleasant. very quick to meet my needs and did not leave me sleeping in the chair for hours. i left with a beautiful mirage! compact and great on gas! who can complain.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are pleased to hear that Josue was able to make your car buying experience fun and easy. We would also like to thank you for your business along with your positive review. Our customers are our number one priority. Please be sure to refer all friends and family. Thank you again and welcome to the Route 46 Automall family.
lovely expierience
this was my first time buying a car and i was very scared. i was hopping from dealership to dealership not really sure what i had been looking for. i almost missed this hidden gem because of the small size, but do not let the small size fool you! more hospitality was given from this dealership thanany other dealership i had visited that day. duane martinez was the salesman who welcomed me and seated me at his desk, i had explained to him that i was not quite sure what i had been looking for, all i knew was that i needed a big enough car to bring all my belongings to college but not TOO big. he suggested the outlander sport! i was immediately taken away. there was a beautiful white outlander sport in the show room that took my breath away and after 4 whole hours of patient service, duane had helped me get into my first beautiful car, i could not have been any more happier with this purchase and i am very thankful to this dealership! definitely recommended!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are pleased to hear that Luis was able to make your car buying experience fun and easy. We would also like to thank you for your business along with your positive review. Our customers are our number one priority. Please be sure to refer all friends and family. Thank you again and welcome to the Route 46 Automall family.
See Mona Feldman
This dealership is definitely worth your time. I decided to stop by this establishment when I had gotten a letter in the mail regarding a current end of the summer special sale they were having. I decided to stop in because my daughter is going to college in the fall and will be needing a vehicle. nothing too expensive, it being her first car. When I had walked in, the sales reps were very friendly and assisted me right away, specifically Mona Feldman. I was more than pleased with the service that they had provided me. I didn't end up purchasing the vehicle because I wanted to bring my daughter in the take a look at it. but it was a beautiful 2012 vw jetta. definitely worth purchasing and will be stopping back later today.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are pleased to hear that Mona was able to make your car buying experience fun and easy. We would also like to thank you for your business along with your positive review. Our customers are our number one priority. Please be sure to refer all friends and family. Thank you again and welcome to the Route 46 Automall family.
great find
i decided to visit this dealership after reading so many good reviews. and I am so glad these reviews were not mistaken. like the other customers had explained I had the exact same experience, it was extremely pleasant visiting 46 Mitsubishi and having purchased my Nissan Altima from their special finance department. trish, the finance manager was a pleasure to work with and I urge everyone to go give them a visit. sending my sister in law here to finance a new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are pleased to hear that Jajuan was able to make your car buying experience fun and easy. We would also like to thank you for your business along with your positive review. Our customers are our number one priority. Please be sure to refer all friends and family. Thank you again and welcome to the Route 46 Automall family.
great find
i decided to visit this dealership after reading so many good reviews. and I am so glad these reviews were not mistaken. like the other customers had explained I had the exact same experience, it was extremely pleasant visitng 46 Mitsubishi and having purchased my Nissan Altima from their special finance department. trish, the finance manager was a pleasure to work with and I urge everyone to go give them a visit. sending my sister in law here to finance a new vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
