Reviews
GREAT SERVICE DEPARTMENT
Like always... I liked everything... EVERYONE is so kind and professional. You NEVER have to wait when you pull into the service area.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Renee, we appreciate your kind words. Thank you for continually choosing Gerald Kia of North Aurora for your vehicle needs. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great Service
Great service today had a problem and the staff took care of it. What a great group of folks!!!!!!!!!!!!!!!!!!! I will be back to buy our need car. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
James, thank you for the feedback. I am extremely pleased that our team was able to fix the problem in an efficient and professional manner. We look forward to your continued business! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Excellent Service
My service representative was very professional, clearly explained the reason why repairs were necessary and ensured that I was updated throughout the day.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tom, thanks for your awesome review. We take pride in our customer service and always make sure our customers know everything that is going on! Please let us know if there's anything else we can do for you. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great service
Very friendly team and great service. Would definitely recommend to friends and family. They go above and beyond to keep customers happy
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jose, thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great service with a smile
Always friendly service, plus every 5th oil change is free. The waiting area is always clean and comfortable, plus it's well stocked with drinks and snacks.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kaye, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Gold Standard of KIA dealerships
Fast, honest, polite - lounge was great and let me work as if I was at home while I waited
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Terry, thank you for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great experience from start to finish
I began my search for a vehicle about 3 months before my purchase. Once I landed on the Niro, I contacted several dealerships through a 3rd party website and (as you could imagine) received several calls from dealerships in my area. Ben was the only one that left a very personable message detailing what he loves about the car and invited me in for a visit. I did all my bidding via email and phone but nothing came close to the service, personality and price I received from Ben and Gerald Kia. Not only was Ben able to get me In the car I wanted, they stepped it up further by getting me a 2019 when I was asking for a 2018. From the moment I walked in to the moment I left, I felt Comfortable and appreciated; these guys are pros through and through. They are focused on your happiness and not necessarily the bottom line. If your looking for a Car of any kind, I highly recommend Ben at Gerald!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service
Friendly and personable customer service, everything done in a timely manner, facility is clean, always make sure that there customers are taken care of no matter what the situation is. There member service is number one
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Chad, thank you for your wonderful feedback. At Gerald Kia of North Aurora, we always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great service and facility
Quick and professional as always. Very informative and caring about the costumer. I always enjoy my time there. Coffee, water, and snacks are a plus
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Michael and thanks for the positive feedback. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Excellent service
The staff is very knowledgeable and courteous and the friendly. The facility is always clean and a comfortable environment in the waiting room.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Caren, we appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing clean and comfortable facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com