Reviews
Good popcorn
Nice waiting area. Staff was very nice and pleasant to work with. They finished my car earlier than they quoted which was nice.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kylie, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great service, clean facilities
Friendly, fast, and effecient. No hassles, no trying to sell me something I didn't need. Was in and out in no time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Deborah, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. Give us a call if you have any further questions! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Gerald KIA is worth the stop!
The salesperson was very nice and answered any/all questions me or my husband had. They worked with us and did get us a price we were happy with!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sheri, taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing Gerald Kia of North Aurora. Sincerely, Matt Gerald - mgerald@geraldauto.com
Excellent service department
As always, excellent services provided! Service manager and staff are great! We are confident that repairs or service will be completed correctly for each visit to the facility.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Penelope, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Best service in the area
Great people, quality work. I travel from Naperville to use this dealer for service. I will definitely come back to this dealer in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mike, thank you so much for the nice review! We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Excellent service as always!
Prompt, professional, and courteous service. Arrived on time, quick check in process, review of services, and costs. Car was ready a few minutes before promised time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Eli, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great Service
Short wait time, clean wait room. Newspapers and other reading material available. Coffee tea, water there if you wish. Bright room and separate children's play area.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Meribeth, thank you so much for taking the time to share your feedback with us. I am happy to hear that you were pleased with our customer service and facilities. Please feel free to contact us or stop by for a visit if you need any assistance. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
SERVICE MANAGER is the most honest, with customer
To me the most important is the service department after the purchase of a new auto. Yesterday, I came in for an oil change and a recall computer fix, and I request the car NOT to be washed and in error they washed the car. John the Svc Mgr. who is the best, caring Manager came to tell me they washed the car. He wanted to be honest and not have any surprises. They car was clean I have reasons for not having the car washed. So when I went to pay for the oil change there was no charge per JOHN. I was very impressed that he went the extra step and he did not have to do that, but felt it was an error the paper work said NO WASH. Mistakes happen and that just shows how much John takes care of customers. THANK YOU for having honest good people working at Gerald Kia.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gail, thank you for taking the time to write about your experience with us. We are determined to deliver honest and personalized customer service. We would love to work with you again. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Excellent service
Service was performed well in exactly the time promised. Jaime as always made the experience easy. If I had to leave for any reason, a porter was available.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Dealing with knowledgeable professionals
Low pressure, a sales associate that had personality, knowledge, and listened. Flexibility in scheduling. Quality facility A Customer First attitude. Overall a terrific experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Joseph, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Matt Gerald - mgerald@geraldauto.com