Reviews
Very knowledgeable and understanding!
Adil listened to all of my wants/needs and asked many questions to get a better understanding of exactly what I wanted. With his incredible knowledge of Kia’s inventory I walked out with the perfect car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Miguel, thank you for leaving us this review. We are very happy to hear that Adil could help get you set up with the perfect car. If there is anything more we can do for you please feel free to come back and see Gerald Kia of North Aurora anytime! Take care. Sincerely, Matt Gerald - mgerald@geraldauto.com
Not really sure what this part is.
Service. The guys in Service are fantastic!! I am treated with respect and, even more importantly, I am treated as a family friend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Penny, and thank you for this great review! We're very happy that our team treated you with the customer service we know you deserve. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great place
The service manager made me feel supported and comfortable. She was a joy to work with. She explained things well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lynn, I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Service
Very friendly, with great waiting room, to watch TV or work on computers with table and outlets available. Love the popcorn, coffee and water at our beckon call.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sandra, thank you for visiting us and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great customer service. Keep going back
It was a quick process. I was in and out with purchasing and finance within an hour. This is our fourth purchase from this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Julie, thank you for taking the time to submit this amazing feedback. We appreciate you continually trusting us with your car buying needs. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Matt Gerald - mgerald@geraldauto.com
Great Service
Awesome, the best service guys and very knowledgeable, repairs were done quickly and correctly. Made follow up to check all was good
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Julie, thank you for taking the time to leave us a review. We're glad that our service team was able to repair your car to your standards. Drive safely! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Excellent friendly service, on time, convenient .
Friendly, polite and personable service done in a timely manner. Thank you for the car wash and excellent service on Thursday.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lynn, thank you for taking the time to submit this awesome feedback. Hearing that you received excellent service is always encouraging and reassures us of our commitment to our customers. Please don't hesitate to contact me or visit us if you need anything else. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Easiest Oil Change Ever!
Friendly and competent staff, accommodating and attentive. Clean and comfortable facilities, always tempted to see what's new on the lot as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Adam, thank you for the feedback! We are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
GERALD KIA in North Aurora, IL
Our Sales Consultant, Jeremiah Mullens, was very helpful with leading us to the car that best fit our needs. He understood what we were looking for, and led us to a perfect fit. The Sales Manager, Matt Gerald, was comfortable to work with. We came to terms, and got the deal done. We’re pleased with our purchase, and would gladly refer friends to this dealer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Jeremiah and Matt were able to meet your needs. At Gerald Kia of North Aurora, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, Matt Gerald - mgerald@geraldauto.com
great service
always treated nicely. Very Personable employees. Can not say enough for how good the people there treat the customers. Thumbs Up.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your review! We really appreciate your business and are so happy that we could provide great service to you. We look forward to serving you again! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com