Reviews
Friendly and competent!
I appreciated the personal approach to my business. Everyone was especially friendly. Also liked the finished car wash. In and out right on time!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Excellent purchase experience
I have purchased several Kia's from Gerald KIA . I was recently in the market for a NIro (hybrid) and Dennis Michelsen was my sales consultant. I appreciated his knowledge of the vehicle, my budget and pricing needs. We tested the Niro and agreed on a fair price. Dennis is really personable and easy to work with in these stressful car buying situations. It was a positive experience and I would highly recommend him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Matt Gerald - mgerald@geraldauto.com
Great Service
I was able to get in the early afternoon and got my car back the same afternoon. I am also happy I was able to get a ride back to work as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great service
I love the Friendly and speedy service and I would definitely recommend this dealership to anyone. I will definitely return.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Very clean
I have always been treated very well and thank you for keeping my Kia running like new I go to florida and I fell safe with the 2 day trip
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Edward, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Excellent Service
Professional, prompt. answers any questions. Easy to schedule appointments. Asks if there are any other services needed at time of appointment.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great Service
the people are always courteous & friendly. work is done is record time and very professional. always service with a smile & facilities are always clean and coffee & drinks are available. could not ask for better service anywhere. i am always a happy and satisfied customer when i leave.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We really appreciate your feedback, Stephanie. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won't hesitate to reach out to us. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Oil Change
Everything went well, no issues. Don;t know why the tech felt the need to change my radio station. Kind of annoying.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Nice amenities
Friendly and helpful service personnel (Kristine Pang, in particular); Cleanliness of waiting area and bathroom; didn’t expect to have snacks or Starbucks coffee or bottles of water while I waited. That was very hospitable of the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Excellent customer service
The woman that helped me was extremely competent!! She was extremely nice! And did a wonderful job! It was refreshing to see a smiling face behind the counter.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com