Reviews
Great service
Christine was great and so nice and professional in telling me what the mechanics would be doing to my car and what time it would be done
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Anna, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great service!
Great customer service. The location is fairly convenient for me to get to. The waiting area is fine. Everything is very nice and new.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Professional
Everyone is friendly and professional. They go out of their way to explain everything that needs to be done. I never feel like they are trying to sell me anything do not need.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
My experience at the north Aurora location
I like everything about my experience. I always do. Fast service and very polite staff. I would definitely refer family and friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We really appreciate your feedback, Tijuana. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won't hesitate to reach out to us. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Really great service!
I took my KIA Soul in for a dent repair from a shopping cart encounter. I had taken my car to a USAA service center for an estimate: it was double what Gerald KIA of North Aurora, IL had estimated and seemed to include taking the front end apart and repainting everything. Gerald KIA got the job done PERFECTLY and in an hour or two.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Oil change, Headlight Installed
The personal attention I get. The staff, Jaime and John are easy to work with. The waiting room is clean and refreshments available
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great manager and technician
Jaime and john are courteous,kind,and always keep you informed. They are knowledgeable,and have a good sense of humor.I drive from Westmont Il because I trust them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mariellen, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great courtious service!
I have always been greeted by a courteous member of the North Aurora Kia team. The work has always been done in a timely manner and I was kept abreast of any additional time needed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Friendly staff
Friendly, didn't push on getting a higher priced car or different model that i came to look at. Besides the salesman Jim being nice the guy who drove me back home to take my car was very nice and I could tell he liked working for Gerald's.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are so glad we could take care of all of your needs! Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, Matt Gerald - mgerald@geraldauto.com
Great quick service and excellent customer service
Christine was extremely nice and a pleasure to deal with, she gave me an time frame for my oil change and it was done sooner than expected which never happened in Naperville. I spoke with Casey in parts and he was super helpful as well. Just an overall much better experience and will only be taking my car back here from now on.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com