Reviews
Excellent customer service
It was a stressful situation as my car just broke down and I pushed it to the dealership, but Christine Pang did an excellent job.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the kind words, Brian. We look forward to seeing you again in the future! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Exceptional
For every visit, service person very good, fast, efficient, and friendly. Can't think of any improvement needed. The only thing that would make it better is if the service were free.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Comfortable, clean, and friendly
Taking your car here is positive, relaxing, and fast from beginning to end. The employees are friendly and helpful. The waiting area is very nice as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Peter, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great service all the way around
Ease of scheduling appointment and courtesy of staff..AND CLEAN CARE WHEN WE LEFT! Made us aware of repair updates and fixed them!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We can't thank you enough for writing this awesome review for our dealership! It was a pleasure to serve you, and we look forward to doing so again. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Quick Service
They promised quick service, and they delivered quick service. I could not had asked for anything better. They even washed my car.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
great team and professional
they are a great team, helped to get the car we needed that fit our budget. Tom was very personable, and very knowledgeable about the cars.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Karon, we are pleased to hear that you had a positive experience with Tom and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Sincerely, Matt Gerald - mgerald@geraldauto.com
Why I like Gerald Kia
I like the fact that even tho the actual service work was an oil change, a multi-point inspection was conducted.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great service!
Everyone was friendly, courteous and responsive to the needs of my vehicle. They took time to know what I would do during this long appointment and that I would not be sitting around bored. Your facility is clean and bright which is very appealing. The work was done on my car and it was returned to me clean. I appreciate that none of my preset seat position or radio stations were changed -- this has not been my experience at other dealerships.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Service
The staff was friendly and showed us to an area where my children could wait with me. They told me the approximate time my vehicle would be finished and they were spot on! Very much appreciated, especially when doing errands with 2 little ones.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Outstanding customer service
Outstanding customer service provided by Jaime and Casey. Polite, professional and efficient. I will certainly be returning for my Kia service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com