Reviews
Alan Romero's professional follow up was superb - it made
Alan Romero's professional follow up was superb - it made the difference on our purchase for sure. Dan in finance was great too his approach was perfect. I was dreading dealing with this car purchase but it all went great thanks to these two.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Perfect Experience
I came in with an issue and without an appointment. I asked if it would be possible to see my car since it had an issue and he said yes. It was done in a short amount of time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sebastian, thank you very much for taking the time to leave us a great review! We are pleased to hear about your perfect experience at Gerald Kia of North Aurora! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
convenance location
waiting room was clean, car was washed, great TV, customer service rep was courtesy, bring your own snack, wait time was unexpected long
- Customer service 4.0
- Buying process 1.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Oil change service
Kameron was great, he kept me inform regarding the wait time and let me know of any issues or services recommended.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is gratifying to hear that you were received great and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Kia Sportage Real
The service team was very efficient and made sure everything was completed in a timely manner. The team was cordial and friendly, which made the experience that more enjoyable.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gene, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service
Ramiro Perez for a no BS salesman which my husband and I really liked. He had been texting me on and off for 2 weeks seeing how we l were all doing and letting me know he was here when my husband and I were ready to look at vehicles with being over the top. Once we came in he was very cut and dry and HONEST. I will 100% be recommending him to anyone in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Service
Quick, courteous and reliable. Dealership is squeaky clean, restroom included. Advisor was knowledgeable about future vehicle needs. They checked all lights, wiper and filed solvent.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Timing excellent
Friendly greeting and explaining as he went along. The time he told me I would be done was sooner then he said always happy to be on my way to do what I need to get done!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Tracie and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Gerald Kia of North Aurora. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
This is the 2nd car we have purchased from Gerald Kia
This is the 2nd car we have purchased from Gerald Kia North Aurora. Both times we had a stellar experience with Adil. He was amazing! Thank you Adil!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for leaving us this great review. I am very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great customer service
Richard was great! From beginning to end. Explained what was done and anything that needed to be done. I like that they inspect the car for safety first and the car wash after is ni e too. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com