Reviews
GREAT Service
Nice people to deal with in service Good old fashion customer appreciation They value the customer's expierence and I will return for more service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Gerald Kia of North Aurora for your vehicle needs. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
great facility and good coffee.
John is always friendly and efficient getting my car in and out on timely basis. Service was completed on time and all items on car were green.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that he do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
We had a great experience at Kia of North Aurora.
We had a great experience at Kia of North Aurora. It has been our second time buying a car there. We really wanted to go back since we were treated right the first time there. We met with Adil Fadlelmula and from the first moment he gained our trust and appreciation. He went above and beyond with trying to understand our needs and trying hard to find the car that we were looking for. We are more than pleased with the way Adil and the team took care of us! Adil is very professional and kind, a pleasure to do business with! Thank you, Adil!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your feedback as well as your loyalty. I appreciate building long term customer relationships and I truly value your business. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Friendlt service
Every one in the facility was very friendly and easy to work with. I would definitely recommend them in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your marvelous feedback, Wendy. It's our commitment to ensure quality customer care by providing easy to work with and friendly service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service , polite & friendly
Just a good all around experience, Staff were great, friendly, polite and helpful. I was advised of several items that could cause problems in the future. Follow up appointment made.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Friendly and Helpful Employees
Employees were very pleasant. My trip in was the 5th oil change and was done free! This was a pleasant surprise.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sandra, thank you for the feedback! We are happy to hear about your positive experience at Gerald Kia of North Aurora, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Service
Quick recognition that I was there. Looking up my prepaid maintenance service agreement at check-in. Taking care of recent recall items without me having to make another service visit. Going over items on my service list that were completed that day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Service
Service was done in a timely manner. Service team was knowledgeable and went above to above and beyond to complete the work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond to complete the work with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
THE best place to buy your new car
Love this dealership! 2nd Kia purchased from this dealership and Salesman, Jim Vanacora! You don’t feel pressured and won’t regret purchasing from this Team, truly the best!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review, Cindy! We are very happy to hear that we could provide you with a second car-buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Jim is Awesome
Jim went above and beyond to help me find the right vehicle. He even went to another dealership, retrieved a car, then brought it to my home. Saved me time and I probably would not have purchased it otherwise. Leaving for vacation and my time was limited.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Christine, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Jim help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com