Reviews
Great service
The people in the service department did an excellent job of getting my vehicle done. They also help me with another minor problem I was having with the phone system. Very professional and respectful of my needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in respectful and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service
Great customer satisfaction and service! Everyone at Gerald Kia was very friendly and welcoming! Sales member Santos did a great job with providing me with information that I needed and was very helpful.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
It took over a week to replace a hose on my 2008 Sorento.
It took over a week to replace a hose on my 2008 Sorento. Also requested fix to ESC and ABS lights. That was January 2022. They’re still on.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Robbmeistr, we appreciate you taking the time to share your experience. This information was passed along to the manager and we will take steps to ensure this doesn’t happen again. We hope we can earn your business back in the future. Thank you for your feedback. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
The dealership denied in helping any further in my
The dealership denied in helping any further in my warranty claim. Seems like they’re more worried about the bottom line. Which stems from Kia themselves. I got a denied claim even with more than enough proof of maintenance. And my issues were covered by the warranty. Absolutely sad for the company and I will be moving forward in publicly sharing this experience of the location and company on TikTok with more than over 25 thousand followers.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We acknowledge your review and are currently looking into the events you’ve detailed.
Great Experience
Great staff ! Service appointments are always smooth. I recommend this dealership to my family and friends regularly. I have always had a great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the great service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service, friendly staff, clean waiting area!
Honest, friendly service. Multi- point inspection with good communication prior to the service provided. Been going there for years. John K the Service Director is always making sure everything runs smoothly. Waiting area is clean and comfortable. All of these are the reason I keep returning to Gerald Kia of North Aurora.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Adult Fadlelmula is fantastic.
Adult Fadlelmula is fantastic. Explained everything to me and made the car buying experience delightful! Highly recommend!!! Five plus stars!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for this amazing review! We really appreciate your business. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Very clean all around. Service is top notch
Everyone that you talk to are very helpful and very nice. We are never disappointed. We have been doing business with Gerald since 2015 and very happy. The service team is wonderful THANK YOU
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Excellent service
Great service and finished around the time the estimated. I had followed up questions and they check with the technician and was happy with the response
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service, clean facility
Easy scheduling. Commutation was great. Car was ready when promised. Service performed as requested. Free inspection was done and recommended services were fully explained.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Brian. It's our commitment to ensure quality customer care by providing comfortable and clean facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com