Reviews
Great Service
The service was thorough and efficient. The reps I dealt with were friendly and explained every step clearly. I had no unpleasant or surprise costs. Well done everyone!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service
My service advisor Jeramy Perez was very helpful and kind. And the tech, Miguel Avila, for properly diagnosing my seat problem. Great help and good people.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review, Matthew! I'm very happy to hear that Jeramy was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Pleasant service experience
Staff is pleasant to work with. They keep the appointment times. Work time estimate was accurate. Clean waiting room and restroom.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Everyone loves getting a new car!
Everyone loves getting a new car!! Even if it’s just new to you. I could not be happier with Gerald in general. I do not think we bought from Gerald Kia, but we did buy it from one of the many Gerald dealerships at the North Aurora Auto mall. Our salesman,Tyler, was young and energetic. He literally ran wherever he went. He was able to match us up with car that was traded that very same day. The finance guy, I think his name was Rob, worked out the numbers and we thought we had a really good deal happening. When it was all said and done, a last minute finance offer came in and brought our payments down about 50 bucks more. I have bought many cars in my 57 years and this was the most relaxed I have ever felt. A+ I highly recommend
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the wonderful review of your recent visit to our dealership. I strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Customer Service as always.
Great Customer Service as always. Very friendly atmosphere. Very welcoming. Met with Sales Consultant Adil F. who throughly explained my Lease End options as that was the reason for my visit. I've been working with this dealership since 2015, and always receive great service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your feedback as well as your loyalty. I appreciate building long term customer relationships and I truly value your business. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
People and Service Gerald Does it Right
People and service - always done right and with a smile. Quickly done, efficient, always washed on return. Gerald has great people
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values. Give us a call if you have any further questions! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great staff and facility!
Ed and Keevan were excellent to work with. Both were very transparent and gave me accurate information and expectations. Great people to work with!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team. It’s important that when our customers drop their vehicle off with us, they’re given the transparent and trustworthy service we know they deserve. I hope that if there’s anything else you need, you won’t hesitate to let us know. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Services
Fast and very respectful and friendly. Great service. The snacks are awesome. Doesn't try to convince me that's something needs to be replaced when it doesn't.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Amazing service
I loved the friendly environment. Martin my sales agent, was very informative and took his time to explain all the vehicles I was interested in. He gave me the best advice and deal. Great service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
great service department
Just all out great experience well attentive to helping me with my problem and adding catching problems before I even know I have one. Helping understand things about my vehicle that i did not even know and I had the truck for a year already and also I love the safety check inspection that has me interact with the associates team!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com