Reviews
I was very pleased with my entire visit.
I was very pleased with my entire visit. James Vanacora was very friendly and very professional. He spent ample time explaining the hardware and features of the car. He also took the time to make sure that I understood how to use everything. He gave me the car I wanted at the price I expected. I am very glad I stopped in. I would definitely get another car from him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
I recently purchased a used vehicle from Gerald Kia about
I recently purchased a used vehicle from Gerald Kia about 2 weeks ago had to bring it back had motor problems but the manager Ed m i e r z y c k i took the car back and put me in a newer one which this is why I like to do business with Joe Kia because they take care of their customers when something ain't right they fix it and this is why I bought four vehicles previous to this if you won't find a better dealer ship that will take care of you then Gerald Kia and Ed m i e r z y c k i highly recommend this dealership if you want this is why I continue to come back because they take care of you at the right way
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service and very informative.
Detailed informational packet offered explaining what was checked and the status. I appreciate the cleaning, and accommodations offered during the wait period. I am grateful for the reminders to get the vehicle checked out.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mayra, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Will always take my car to Gerald Kia for service.
Kind and courteous. John the service mgr. is outstanding and goes the extra mile to meet all customers needs. Worth the drive from Plainfield for service. I know it will be done correctly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service
They where very informative and helpful with my car. Thank you for helping me get the info I need to make the process better.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service team was friendly and nice
Service team was very helpful and nice. Thank you for fast service and accommodating our needs. We have gone here for years.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service Review
Quick & friendly. Had had my service done for many years here & have always been happy and no complaints at all.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Norbert, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Very nice and clean facility
Quick efficient cordial. Keevin was extremely helpful and patient with me and heard all my concerns and then walked me through the entire buying process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Arghyadeep, thank you for taking the time to submit this amazing feedback. Our team takes pride in their extremely helpful and patient customer service and will be ecstatic to hear that you left Gerald Kia of North Aurora satisfied. We are very appreciative of your 5-star review. We appreciate you continually trusting us with your buying needs! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Gerald Kia Service Department
I needed service fast because I was leaving town on a trip. I dropped off my car, they drove me to work in a courtesy, did the work on my car then washed and vacuumed it and picked me up when my shift was over in the courtesy car to take me back to the Dealer to get my car. That is going above and beyond.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Service
It was relatively easy and smooth! I think everyone was nice and they seem to complete everything in a timely manner
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com