Reviews
Usual top service
Early morning efficient check-in, car and tire problems evaluated made a couple of suggestions that will save me time and money.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
service
I liked the service being done in a timely manner but I got my tires rotated and they did not check the tire pressure to fill up one of my tires to the accurate amount it’s supposed to be filled up to.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service, friendly very helpful.
Ramiro and Alex were great and very helpful. Answered all questions and concerns. I would likely recommend going with them for future customers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service, clean shop
Some new check ins that I think are very good. Very courteous attendants. Service done to my liking, but this is always the way it is there..thank you
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Richard! It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! We look forward to working with you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
The dealer was nice clean.
The dealer was nice clean. Everyone was so nice and very professional. The salesman was so knowledgable
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Adil was a great help in walking us through our Telluride
Adil was a great help in walking us through our Telluride purchase. He was kind and welcoming to our children as well. Adil stayed after hours to confirm we new were happy and educated on the options on our new Kia. Highly recommend working with Adil.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We cannot thank you enough for your wonderful review of Gerald Kia of North Aurora and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Martin attentive to our needs and invaluable in guiding
Martin attentive to our needs and invaluable in guiding us with the purchase of a new Kia in a difficult market. Our delivery was much quicker than we had anticipated, and certainly faster than what people had told me about other makes and dealerships.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We cannot thank you enough for your wonderful review of Gerald Kia of North Aurora and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Mechanics with empathy
The team is super friendly and not at all pushy. Waiting room is nice, clean, and has plenty of snacks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Service
I was informed on time of everything regarding my car, so I could take a decision on time right there.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
John is the man !
John was prompt and efficient, he took excellent care of my car and kept me in the loop the entire time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com