Reviews
Great service
You guys had my car done two days ahead of time awsome. You also kept in touch with me either by email or phone
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
excellent service
the moment i got out of my vehicle i was met at the curb by an employee with a nice greeting. upon entering the facility an employee i had the scheduled appointment with was helping other customers at the time but he immediately came over and said he would be with me in minutes and he was. my experience was smooth and quick. Ray answered every question i had with honesty and got me in the vehicle that i was looking for right down to the color request.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service
Very friendly and polite always keeps you informed about service you are having .waiting room is always clean and has snacks for customers while they wait .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
It exceeded my expectations from appt to closing of the
It exceeded my expectations from appt to closing of the transaction. My salesperson Adil was attentive and amazing!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this amazing review! I really appreciate your business. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
This dealer ship had great service and quick responses to
This dealer ship had great service and quick responses to my questions. Everyone was very friendly and helpful
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Alan was super friendly and helpful.
Alan was super friendly and helpful. Left very pleased and happy with my new car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Excelente servicio.
Excelente servicio. Superaron mis expectativas. Fui pensando que no sería aprobada porque me habían negado en dos lugares antes de visitarlos y conseguí un gran vendedor dispuesto a ayudarme y explicarme todo, un excelente financista que hizo lo mejor de sus habilidades y un gerente Venezolano sumamente amable que desde el principio se ofreció a ayudarme y cumplió. Lo que me ofrecieron lo cumplieron, el pago mensual quedo dentro del rango que esperaba, obtuve un muy buen APR a pesar de todas las cosas que tenía en contra según mi crédito y mi trade in. Salí con un carro mejor del que esperaba y con un gran deal. Realmente me siento feliz por mi nuevo vehículo. Kia tiene mucha tecnología y features 😍 Lo que dicen que van a hacer lo hacen sin vueltas y sin engaños. Cumplen cada palabra que te prometen en la negociación.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
¡No podemos agradecerle lo suficiente por escribir esta increíble evaluacion para nuestro concesionario! Trabajamos duro para asegurarnos que nuestros clientes tengan una experiencia increíble. Fue un placer ayudarle y esperamos la oportunidad de trabajar con usted muy pronto. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Direct and clear expectations
Prompt, friendly, considerate service. Answered all my questions and concerns. Even completed the process under the estimated time. Delivered a step by step checklist of an additional inspection for peace of mind.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service
Your service staff are very courteous. They understand customer needs correctly and work diligently to resolve them. Very good quality service.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great experience
The atmosphere was relaxing. Marcellous was very helpful and focused on what I needed. By far the best salesman I have ever dealt with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Marcellous was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com