Reviews
Great experience
The atmosphere was relaxing. Marcellous was very helpful and focused on what I needed. By far the best salesman I have ever dealt with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Marcellous was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Oustanding Customer Service
Your service department totally exceeded expectations! John Kainz did an outstanding job and should be commended. Taking your car in for service can be a stressful situtation but John and your team made the experience enjoyable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service.
Thank you for friendly, prompt, and personal service Cameron. Also I appreciated the free car was. It made my day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service with a friendly staff
Friendly staff and clean waiting room with snacks and drinks. Enjoy the big screen tv too. They cleaned and washed my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable roomfor all our guests during their visit at our dealership. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Oil change
Quick in and out. Was informed on what was being done. Reasonable prices. I don’t have any more words. I love Kia souls.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kind review! Anytime our customers let us know that they had a very pleasant service experience, it brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your next oil change. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
John Kaintz heads the best service department
Excellent service from greetings to the repair with informing the reasons for the needed repair and watchful waiting of future needs to the cleaner car going out than in plus a personalized sendoff John Kaintz is the best service manager Ive every had in 60 years of driving and his department shows it
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi James and thanks for the great feedback! We're very happy that John was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service dept
They were so good to me! I forgot my wallet at home & needed my tires rotated. I have a service contract for my oil changes. I told them I'd call them later with my credit card, but they said no charge. Very thoughtful!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Scheduled maintenance done right
The stated length of time to complete service was acceptable and accurate. My vehicle was washed and vacuumed - an unexpected and nice surprise.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marc, we are glad to hear you enjoyed your recent visit to our service department. At Gerald Kia of North Aurora we believe clean cars make happy customers and are pleased to hear you appreciated your car washed and vaccumed! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Very clean.
Very clean. Helped us out with everything we needed. Left very pleased after our visit.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Recommend!
Punctual service, reasonable wait times and honest on what needs to be fixed in the car. Definitely recommend for regular car service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com