Reviews
Fast service
Fast, friendly, and efficient. Even with a small wait, the quoted time was kept and was in and out quickly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Overall Great Experience
Since I submitted my name/number, was greeted with the van I was looking for when they answered the phone. Was able to test drive the vans I wanted to within a day of requesting.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Friendly , no pressure service.
My experience with Mike at Gerald Kia N. Aurora was very pleasant. Mike was quick (no pressure). He explained the features on the vehicle. over all a nice helpful guy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your outstanding review, Richard! I'm very happy to hear that Mike was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Martin went above and beyond to provide us with an
Martin went above and beyond to provide us with an excellent opportunity. I hihgly recommend him!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Alex, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Martin went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Service
Good Service....was in and out quickly and all my questions were answered and the waiting area was super nice and no one forgot me
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service!
I have been coming to Kia in North Aurora for 8 years now. I trust them and very much rely on John and his staff to keep my car running smoothly. They are honest and never try and talk me into any unnecessary repairs. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Therese, thank you so much for the wonderful review of your experience at Gerald Kia of North Aurora. We love hearing from great customers like yourself that appreciate all that our dealership is doing to take care of our customers and the community. Thanks again for your loyalty and business. We hope to see you again soon. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Clean facilities
Cameron and service manager attentive to my guestions.Nice waiting area with snacks ,water and internet.It was nice to have a hand car wash.That accorded for the extra time somewhat.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Oil Change
I have been going to Kia for over a year and I always have a wonderful experience at Kia. They are professional, always answer any concerns.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your input, Yessica. We're glad to hear that you are consistently impressed with the service we offer here at Gerald Kia of North Aurora. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Love NA Kia
Service department representatives are the BEST! SO informative, so efficient and so personable to work with. I have sung the praises of this service department many times over and have recommended the North Aurora Kia Sales & Service to many; and, have purchased 3 Kia autos & had them serviced there for many years!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
great service dept.
Professional, Friendly, very organized. The service advisor John Kainz was very good to deal with. I have always liked this dealership and we really like our Sorento.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the five-star rating, Mike! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com