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Performance Toyota Bountiful

(1,699 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–9:00pm 7:00am–5:00pm
Sunday Closed Closed

Reviews

(1,699 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I’m very pleased with your service. My 2005 Toyota feels...

I’m very pleased with your service. My 2005 Toyota feels like driving a new car. I have 4 new tires by your instructions. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My car was damaged while there. Still have not heard back...

My car was damaged while there. Still have not heard back from the service manager! :/ After a few times having issues at this location, I am thinking of not returning to Toyota Bountiful.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Isabel (service rep) was wonderful. She kept me fully...

Isabel (service rep) was wonderful. She kept me fully informed every step of service. Sam (service tech) was thorough and informative. I really appreciated his comments. Excellent work. Thank You.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Arrived for scheduled (and prepaid) oil change at 7am....

Arrived for scheduled (and prepaid) oil change at 7am. Told it will be one hour. At 8am, I was informed techs drained oil but because Parts Manager was not onsite they didn’t have access to new oil. At 9am, I was informed that they had no estimate on completion. I was put on courtesy shuttle. 30 minutes later, I receive a call that work is complete and we turn shuttle around and return to dealership. Andrew was nice enough but I have no words to describe the overall service experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

I purchased laxus rx 350 used 2014.purchase contrac...

I purchased laxus rx 350 used 2014.purchase contrac manager wrote touch up scratches.manager name is Booby.I kept two days my car but he did not do it.Manager sign contrac too.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Great job Zak I’m not bouncing on the road thank you! I’m...

Great job Zak I’m not bouncing on the road thank you! I’m loving the drive to St George today. I’ll be back soon!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Came in without an appointment . Took my car right in and...

Came in without an appointment . Took my car right in and did the Emissions and registration . Efficient and friendly. Great one stop service . Thank you

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service. The work was completed very timely....

Great service. The work was completed very timely. Everyone that I dealt with was very friendly and knowledgeable. I’ll go back to Bountiful Toyota again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I call to make a tire rotation service appointment for...

I call to make a tire rotation service appointment for 1pm and supply my email and phone. I then get plenty of reminders via sms and email to show up at 1pm only to be told there is a 4 hour wait. This dealership cannot organize its servicing to be on time. When I agree later to get a wheel alignment I am told it will be 1 hour and I will be contacted when ready. I never get contacted but instead have to get the car the next day. Every time I deal with this dealership I never get what I am told.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Brought my RAV4 in for routine service. Check in process...

Brought my RAV4 in for routine service. Check in process was pleasant though I was surprised that the time quoted for time to complete multi point inspection and tire rotation was 1.5-2 hours. Thankfully it only took one hour as I had not prepared to wait 2 hours. Service was done well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.