Reviews
Great buying experience.
Great buying experience. Ordered an X5, it came earlier than expected which was a nice surprise
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, your satisfaction is our top priority. We hope you continue to choose us for all your automotive needs! Take care!
Friendly salesperson oriented towards customer
Friendly salesperson oriented towards customer satisfaction. It was a pleasure doing business with someone whose goal is to truly help the customer by providing knowledge and information. Best experience I’ve had purchasing a car. Thank you!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Very good service and relationship management with
Very good service and relationship management with client. Very responsive and responsible to all things
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Tianhe, thank you for sharing your positive experience! We hope you continue to choose us for all your automotive needs! Take care!
Brittany had thorough knowledge of the X5 45e and her
Brittany had thorough knowledge of the X5 45e and her voice made my wife very calm during the process. Gen was great also.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Just purchased a BMW X3 from BMW Silver Spring.
Just purchased a BMW X3 from BMW Silver Spring. Hats off to Mr. Ron Askew my salesman! A true gentleman. Made the drive from Virginia well worth the trip. The whole experience was smooth and without drama. Thanks for making my car buying experience pleasurable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
I had an amazing experience working with Nate Vitek at
I had an amazing experience working with Nate Vitek at BMW of Silver Spring. He was professional and courteous. I would absolutely recommend him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.
I've been trying to buy a new vehicle since last month,
I've been trying to buy a new vehicle since last month, contacted JC Thomas with hopes of getting the car earlier and sent him exactly what I am looking for. He told me ordering it will take 6 months but there are some similar available. He doesn't really seem to take my inquiry seriously, He responds to my emails after few days and I am still waiting for his response to my last email since last week!! This is a very expensive car and I really expect a better customer service from BMW. I had a way better experience few years ago when I bought my other bmw.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Amir, Please accept our apology for any lapse in timeliness of response. Unfortunately, based on availability, we cannot meet your delivery time expectation. Please feel free to contact our General Manager, Matt Dolesh, at mdolesh@mileone.com or 301-679-4375 if you would like to discuss this further.
We had an amazing experience with Brittany at BMW.
We had an amazing experience with Brittany at BMW. She was very nice, patient, and always accessible. She made the experience very personal and went above and beyond to attend to us even off hours. She was such a pleasure to work with. I would absolutely recommend her!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Earlandbrinda, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Wonderful experience with Nate and Gen buying my 2023 BMW
Wonderful experience with Nate and Gen buying my 2023 BMW 330, highly recommended. Everything far exceeded expectations!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Brittany is very responsive and a pleasure to work with,
Brittany is very responsive and a pleasure to work with, the dealership backs her up. I had a custom order for a Tanzanite Blue i4 M50 that she patiently help me customize but it got delayed due to circumstances beyond their control and Brittany knew the options (DAPP & PAP) that were the most important and presented me with two different cars, ended up going with a black metallic that's gorgeous. Highly recommend working with them, it was worth the additional drive time as the other dealer is closer to my house.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Signull, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!