Reviews
Roberto and his team were the "un-car dealership" which
Roberto and his team were the "un-car dealership" which made the experience enjoyable and centered around my wife and I getting the right car for the right price. No pressure or gimmicks, Roberto was on our side and he is our go-to person with anything related BMWs. Thanks you Roberto and team!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy to hear you had such a positive experience with our team! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Both Dave and Gen were very knowledgeable and went above
Both Dave and Gen were very knowledgeable and went above and beyond to provide top notch customer service. We drove off the lot with a car that we LOVE and fits our needs!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
It was a very simple and easy process.
It was a very simple and easy process. Great vehicles and little pressure. I knew what I wanted and went to pick it up. Hard to beat that
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the easy process and great service from all.
Fast process
Ronald and Aaron took care of me and also the sales manager. It was an easy process and I received a great deal. I would recommend this dealership when purchasing a Vehicle. I was greeted with kindness from the time I walked in the door.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Despite a relatively abrupt issue with my car, Chase was
Despite a relatively abrupt issue with my car, Chase was able to quickly see me and put me at ease. With so much beyond his control, he made me feel like he was an advocate for me, and was ready to go the extra mile to help get me back on the road. Just an excellent service representative, who works for the best BMW Service Center that I've used in my 15+ years of BMW ownership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!
Extremely personable car buying experience.
Extremely personable car buying experience. Excellent service from when I came in to when I pulled off the lot.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Great experience
If you want a truly enjoyable car buying experience see Harold Shelby. He is super friendly and laid back. He was very thorough in explaining everything about the vehicle and had us in and out quickly without feeling rushed. I highly recommend this dealership and I'm very happy about my purchase. Thank you Harold !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Rhoda, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Just bought a vehicle from here, I was helped by Roberto
Just bought a vehicle from here, I was helped by Roberto and Pedro, they both did a great job making the buying process very easy and quick, they were very kind and helpful, very happy with the service I have received here.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Zeeshan, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!
EXCELLENT CUSTOMER SERVICE.
EXCELLENT CUSTOMER SERVICE. Desires is a star. Everyone could not be more helpful. Happy all around!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Great customer service and buying experience.
Great customer service and buying experience. We bought the 228i xDrive Grand Coupe from Nate, who was very knowledgeable and resourceful. I was very pleased by the professionalism and transparency during the process
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Chang, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.