Reviews
A very satisfied BMW of Silver Spring buyer
Recently I was in search of a car. The one problem I had however was my dislike of the car buying process. A friend who had recently purchased a BMW highly suggested that I give BMW of Silver Spring, more specifically a salesperson there by the name of Harold Shelby a call. After weeks of shopping around at several car dealerships in the Washington, DC/Maryland/Virginia area and encountering for example, either a " hurray-up you have to make a decision" push, to an, "I'll email you the invoice price in the morning" with no follow-through; I quickly became tired and frustrated with the process. A week ago I decided to give Mr. Shelby at BMW of Silver Spring a try. From the moment of the introduction, Mr. Shelby was welcoming, professional and very knowledgeable about the vehicle that I was interested in purchasing (I had never owned a BMW before). During the test drive he was especially patient and helpful as he taught me about the many features that are a part of the vehicle. Finally after deciding to purchase the vehicle, he literally walked me through the purchasing process making the process not only seamless but quick. I was finished with the actual purchasing process in about 2 hours. My entire experience was completely stress free. Thank you, Mr. Shelby and BMW of Silver Spring for an amazing car buying experience! I will definitely recommend Mr. Shelby and BMI of Silver Spring to family and friends. W.M. Wilson
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Silver Spring! Thanks again for the recommendation, and have an amazing day!
Great dealership!
I recently purchased a car from BMW of Silver Spring and the process was smooth and efficient. I worked with Harold Shelby and he was absolutely fantastic! He was responsive and kept me up to date about the process involving my order. He made sure I was taken care of and my experience was top notch.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
I recently purchased a car from BMW of Silver Spring and
I recently purchased a car from BMW of Silver Spring and the process was smooth and efficient. I worked with Harold Shelby and he was absolutely fantastic! He was responsive and kept me up to date about the process involving my order. He made sure I was taken care of and my experience was top notch.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Nil, thank you for your kind review; we are happy to pass along your comments to Harold here at BMW of Silver Spring! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Recently I was in search of a car.
Recently I was in search of a car. The one problem I had however was my dislike of the car buying process. A friend who had recently purchased a BMW highly suggested that I give BMW of Silver Spring, more specifically a salesperson there by the name of Harold Shelby a call. After weeks of shopping around at several car dealerships in the Washington, DC/Maryland/Virginia area and encountering for example, either a " hurray-up you have to make a decision" push, to an, "I'll email you the invoice price in the morning" with no follow-through; I quickly became tired and frustrated with the process. A week ago I decided to give Mr. Shelby at BMW of Silver Spring a try. From the moment of the introduction, Mr. Shelby was welcoming, professional and very knowledgeable about the vehicle that I was interested in purchasing (I had never owned a BMW before). During the test drive he was especially patient and helpful as he taught me about the many features that are a part of the vehicle. Finally after deciding to purchase the vehicle, he literally walked me through the purchasing process making the process not only seamless but quick. I was finished with the actual purchasing process in about 2 hours. My entire experience was completely stress free. Thank you, Mr. Shelby and BMW of Silver Spring for an amazing car buying experience! I will definitely recommend Mr. Shelby and BMI of Silver Spring to family and friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Brittany is amazing!
Brittany is amazing! She made our car buying experience an absolute pleasure, from start to finish. She is kind and thoughtful, and confident without being pushy. She was patient — with me (as well as my 3 kids!). I really feel like she had my best interests in mind- she worked to get us a great deal and I truly couldn’t be happier! I would rate her 10 stars if I could!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi Michelle, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about the services you received and thank you again for choosing BMW of Silver Spring!
Brittany Barrett rocks!
If you’re thinking of a BMW, drop everything and talk to Brittany Barrett at Silver Spring BMW. She made our entire experience an absolute joy (I don’t I’ve ever used “joy” in describing the car buying process!). But with Brittany we were blown away. She (quite literally) went the extra mile and drove our new car to our house and picked up our trade-in. It’s like we never lifted a finger! It was not only effortless, but she just made the whole thing a pleasure. I can’t recommend her enough- a true stand out!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Michelle, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Silver Spring! Thanks again for the recommendation, and have an amazing day!
Great BMW Dealership
I would highly recommend the next time you are looking for a BMW, seek out Lonnie Overby. He was fantastic to work with and took the time to ensure we got the perfect car and followed up to ensure we loved the car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Roger, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Great Experience, Will purchase from there again
Exceptional salesmanship/customer service from Mr Harold Shelby. Definitely recommend him for all your car shopping needs!! Very professional and knowledgeable and on point 👉 👈 Great Experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ardell, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
David is a professional with exceptional customer care
David is a professional with exceptional customer care and communication skills. He walked me through every step of the process answering all the questions I had before I made a decision to buy my car. I will for sure recommend David and BMW Silver Spring to anyone who may consider buying a car in the future. Thank you David for taking the extra mile to support your customers. In addition to Dave, Gen from the finance department was also very helpful and professional. He explained to us our options in terms of financing and was able to get me the best deal on the market. Thank you, Gen-
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Abe, we're happy to hear you had such a positive experience with our team! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
David is a talented and exceptionally helpful professional and I will recommend him to anyone interested in buying BMW to work with David. He takes his job seriously and goes beyond his duty to support his customers. Thank you, David ! Abebayehu Tekleselassie
great service!
Lonnie Overby is an outstanding sales agent! He helped me find the perfect car - he was kind, patient and quite knowledgeable. I strongly recommend you reach out to Lonnie when you are ready to purchase your BMW!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ruth, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle.
