Reviews
The best experience I’ve ever had and it’s all because of
The best experience I’ve ever had and it’s all because of Brittany! She went so far above her sales role to ensure everything was perfect and hassle free, but more than anything, that I was treated fairly and cared for. She’s an absolute angel and an incredibly thoughtful human being and even tracked the delivery of my new car and communicated with me throughout to ensure everything was perfect. This girl deserves to be winning awards and earning huge bonuses because I will never go to anyone else and neither will the people that I care about. The best experience! Thank you Brittany!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Tara, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Very efficient and has helpful people that make you
Very efficient and has helpful people that make you feel Comfortable and at ease when walking into the dealership! I have been coming here for 3 years and hope to do so for many more. Eric is my go to person and is very cordial, timely and trustworthy. Highly recommend!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Zainab, we strive for a high level of customer satisfaction in all aspects of our dealership. Thanks again for the recommendation, and have an amazing day!
This is my favorite BMW dealership to shop or come to for
This is my favorite BMW dealership to shop or come to for service! Everyone displays great customer service and make me feel comfortable to continue to do business with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Scott and Gen were both terrific.
Scott and Gen were both terrific. Straight with me at all times and went the extra mile to get me better financing than I anticipated and a deal I walked away happy with. Would return without hesitation.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
I myself do not look forward when having to purchasing a
I myself do not look forward when having to purchasing a new vehicle, but I can actually say this time was probably the easiest I've experienced.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle! We are very happy we could provide you with a positive experience! Thank you so much for your feedback! We hope you have a great day!
My purchase experience with Eric Lovo was great!
My purchase experience with Eric Lovo was great! Eric is responsive and truly interested and cared about my intent to purchase. He walked me through the entire ordering process and answered all my questions and make fantastic suggestions. It was a pleasure to work with Eric and will certainly do so again. Thanks Eric!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. Thank you, and have a fantastic day!
Great experience.
Great experience. VERY professional and friendly. Gen & Kyle made it easy to purchase my vehicle. No pressure! Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
My experience with BMW of Silver Spring was nothing short
My experience with BMW of Silver Spring was nothing short of amazing! Everyone I worked with was very nice as and knowledgable! I was also able to get all the coverages I need for my car for a good price. I would recommend any and everyone give them a visit. KJ
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Gen and Roberto were Consummate Professionals all the
Gen and Roberto were Consummate Professionals all the way. Explaining everything working very diligently. I will enjoy my vehicle for years to come.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy to hear you had such a positive experience with our team! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
My husband called ahead to inquire about the X5.
My husband called ahead to inquire about the X5. Robert assured him that I would be taken care of. Well that was an UNDERSTATEMENT!!! Above all else, I value customer- that’s what seals the deal for me. Team Roberto(sales) and Ms.Vargas (finance) went above and beyond to see that I was comfortable, received the best deal and rate as well as confirmed my understanding of all documents and packages for my vehicle. The epitome of customer was demonstrated. Excellence at its finest. My husband is planning to visit them again to purchase the X6. It was an AMAZING day!!! #customersforlife
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!