Reviews
My BMW Experience
Lonnie Overby is an outstanding sales agent! I purchased my X3 from him in 2019 and recently completed an end-of-lease buyout with BMW of Silver Spring. His professionalism and expertise made my experience in both cases turnkey. I highly recommend Lonnie Overby for your BMW automobile needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Roosevelt, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Lonnie Overby is an outstanding sales agent!
Lonnie Overby is an outstanding sales agent! I purchased my X3 from him in 2019 and recently completed an end-of-lease buyout with BMW of Silver Spring. His professionalism and expertise made my experience in both cases turnkey. I highly recommend Lonnie Overby for your BMW automobile needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!
Fantastic Service
I would like to acknowledge the outstanding service provided to me by David Davila, Client Advisor at BMW of Silver Spring. I visited or called five BMW dealership with interest in purchasing a 2022 BMW X4 M40i. When I contacted BMW of Silver Spring I was thankfully introduced to David Davila. After my first contact an allocation was placed for a 2022 X4 M40i, a purchase order was signed and returned and a production number from BMW was generated, all within a few hours. I had many questions during the build process and David was available to answer every one of them, several deep into the evening when most agents would not have been available. After waiting anxiously for several months my car arrived at the dealership and I drove 150 miles from Delaware to pick it up. Yes 150 miles, it was well worth it. David handled the delivery flawlessly making this $70,000 purchase pleasant. He went well beyond what I would have expected and I am so thankful that he was my client advisor. Once again, I rate this experience as simply outstanding! Dan Stake (Owner of 2 current BMW's – X1 and X4 and three previous models)
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Dan, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!
She tried really hard to give me the best rates and
She tried really hard to give me the best rates and discount. Gave me good advice about what goes best with the vehicle i was choosing.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!
Gen was super professional, flexible with scheduling and
Gen was super professional, flexible with scheduling and very courteous. He was able to answer all my financial questions and helped me make the best choices to maximize my gain on selling my car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Aaron, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!
Overall great experience!
Overall great experience! Scot and Gen were both friendly, courteous and professional. No pressure. Honored internet pricing without any hidden markups. Scot made sure our “new” used car was in beautiful shape before the sale was finalized. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Lonnie was great, very under standing and up front during
Lonnie was great, very under standing and up front during the whole process. He broke the typical "salesman" stereotype and exercised integrity during the whole process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!
Lonnie is a great salesman and very helpful!!!!!!!
Lonnie is a great salesman and very helpful. He is honest up front and has your best interest. It is about the right fit and making sure all your needs and wants are met when dealing with Lonnie!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Courteous, attentive, helpful, and zero-pressure -
Courteous, attentive, helpful, and zero-pressure - absolutely positive experience! Same goes for the dealership. Thank you, Lonnie.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!
Outstanding service.
Outstanding service. Purchased a 5 series BMW. Car was “as advertised,” no hidden fees, and Scott Sohn was great to work with. Professional, friendly, and knowledgeable. A+ all the way!! Highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
