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BMW of Silver Spring

(5,856 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday Closed Closed
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2024 state dealer award
View 23 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (833) 241-2335 (833) 241-2335
Used (888) 681-0953 (888) 681-0953
Service (866) 453-9594 (866) 453-9594

Reviews

(5,856 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Silver Spring from DealerRater.

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My BMW Experience

Lonnie Overby is an outstanding sales agent! I purchased my X3 from him in 2019 and recently completed an end-of-lease buyout with BMW of Silver Spring. His professionalism and expertise made my experience in both cases turnkey. I highly recommend Lonnie Overby for your BMW automobile needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hi Roosevelt, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Lonnie Overby is an outstanding sales agent!

Lonnie Overby is an outstanding sales agent! I purchased my X3 from him in 2019 and recently completed an end-of-lease buyout with BMW of Silver Spring. His professionalism and expertise made my experience in both cases turnkey. I highly recommend Lonnie Overby for your BMW automobile needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

Fantastic Service

I would like to acknowledge the outstanding service provided to me by David Davila, Client Advisor at BMW of Silver Spring. I visited or called five BMW dealership with interest in purchasing a 2022 BMW X4 M40i. When I contacted BMW of Silver Spring I was thankfully introduced to David Davila. After my first contact an allocation was placed for a 2022 X4 M40i, a purchase order was signed and returned and a production number from BMW was generated, all within a few hours. I had many questions during the build process and David was available to answer every one of them, several deep into the evening when most agents would not have been available. After waiting anxiously for several months my car arrived at the dealership and I drove 150 miles from Delaware to pick it up. Yes 150 miles, it was well worth it. David handled the delivery flawlessly making this $70,000 purchase pleasant. He went well beyond what I would have expected and I am so thankful that he was my client advisor. Once again, I rate this experience as simply outstanding! Dan Stake (Owner of 2 current BMW's – X1 and X4 and three previous models)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Dan, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

She tried really hard to give me the best rates and

She tried really hard to give me the best rates and discount. Gave me good advice about what goes best with the vehicle i was choosing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

Gen was super professional, flexible with scheduling and

Gen was super professional, flexible with scheduling and very courteous. He was able to answer all my financial questions and helped me make the best choices to maximize my gain on selling my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Hello Aaron, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!

Overall great experience!

Overall great experience! Scot and Gen were both friendly, courteous and professional. No pressure. Honored internet pricing without any hidden markups. Scot made sure our “new” used car was in beautiful shape before the sale was finalized. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

Lonnie was great, very under standing and up front during

Lonnie was great, very under standing and up front during the whole process. He broke the typical "salesman" stereotype and exercised integrity during the whole process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!

Lonnie is a great salesman and very helpful!!!!!!!

Lonnie is a great salesman and very helpful. He is honest up front and has your best interest. It is about the right fit and making sure all your needs and wants are met when dealing with Lonnie!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Courteous, attentive, helpful, and zero-pressure -

Courteous, attentive, helpful, and zero-pressure - absolutely positive experience! Same goes for the dealership. Thank you, Lonnie.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!

Outstanding service.

Outstanding service. Purchased a 5 series BMW. Car was “as advertised,” no hidden fees, and Scott Sohn was great to work with. Professional, friendly, and knowledgeable. A+ all the way!! Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.