Reviews
Andre Arias was the consummate professional throughout...
Andre Arias was the consummate professional throughout the entire sales process. After 40 years of purchasing cars, my best overall experience facilitated exclusively by Mr. Arias. Extremely knowledgeable and not pushy - all to my delight! I highly recommend Andre and the BMW dealership in Silver Spring!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This was by far the best car buying experience that I...
This was by far the best car buying experience that I have had EVER!!! Clean, attentive, straight forward, answered my questions without being evasive, assisted in making the whole experience as painless as possible. Can’t say enough about this dealership. Nate was fantastic in walking me through the whole experience. Often going out of his way to ensure an old man like me understands the tech in this fine machine. Nate worked tirelessly to bring this process to closure as quickly and efficiently as possible.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Absolutely love how friendly, professional and efficient...
Absolutely love how friendly, professional and efficient Desirea Jackson and Pedro Delgado were with me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Interaction was almost exclusively electronic from the...
Interaction was almost exclusively electronic from the get-go, until I picked up the car. And the in-person portion was pleasant and relaxed. Good experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bought my brand new BMW sedan this month with the...
Bought my brand new BMW sedan this month with the wonderful and patient Brittany who made sure I was able to test everything that I wanted to test, including different size sedans (330 vs 530), different size engines (340 vs 540), different road conditions (bumpy, pock-mocked roads vs smoother roads, vs local traffic vs highways), and more. Had so much fun with Brittany that if I had the money, I would go back there now and buy another BMW, specifically with Brittany!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Nate Vitek was awesome!
Not only is this the ultimate driving machine for me, i couldn’t have been more pleased with the service from our agent: Nate Vitek. He walked me through my first buying experience with BMW. As a former Lexus owner; my 430i over shadows my former vehicle. And the buying experience with Nate was second to none! He knows his cars. He was intuitive to my needs and realistic about my expectations. He put me in the right car and I couldn’t be happier. Given my lack of knowledge with tech, Nate answered all my questions, even set up some of the most important settings, and last but not least got me the a price i wasn’t expecting. Made my night!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ken, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. Thanks for taking the time to leave us this information about your recent visit. Take care!
Buy BMW with Brittany!
Bought my brand new BMW sedan this month with the wonderful and patient Brittany who made sure I was able to test everything that I wanted to test, including different size sedans (330 vs 530), different size engines (340 vs 540), different road conditions (bumpy, pock-mocked roads vs smoother roads, vs local traffic vs highways), and more. Had so much fun with Brittany that if I had the money, I would go back there now and buy another BMW, specifically with Brittany!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mitch, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
Worked with Tae Yeon to purchase a X3 in October. He is...
Worked with Tae Yeon to purchase a X3 in October. He is responsive, knowledgeable, and friendly. Highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
In the past, I would hesitate having to go to a...
In the past, I would hesitate having to go to a dealership. However, this was not the case with BMW of Silver Spring. I have purchased 2 vehicles from there in the last year, and both times the experience was pleasant.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Worked with Lonnie to purchase a X3 last year. Worked...
Worked with Lonnie to purchase a X3 last year. Worked with us to find the right model and helped closed the deal. Incredibly happy with the purchase and it's been an amazing car for the whole family. Lonnie helped make the car buying experience enjoyable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
