Reviews
Can’t say enough words how great, knowledgeable and
Can’t say enough words how great, knowledgeable and helpful this team is. Everyone there is amazing!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Safe travels!
This dealership is fantastic.
This dealership is fantastic. Most recently, I’ve been in touch with the service department, specifically Joy, and the BMW Genius, Amit. They’ve helped with tags and getting up to speed on how to work the dash (my last car had a cassette tape player so you can imagine the leap!!). They were so kind, patient, professional, and fun. Highly recommend going to BMW Silver Spring!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
It was an absolute pleasure to work with Dawit.
It was an absolute pleasure to work with Dawit. He was responsive, accommodating, and knowledgeable. Although we did not initially expect to purchase a vehicle from BMW of Silver Spring, Dawit's competitive offers and overall excellence led us to making a purchase. Even post-purchase, Dawit has been quick to respond and extremely helpful. Overall, I would highly recommend working with Dawit and BMW of Silver Spring.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Alexios, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Brandi is my go to service advisor.
Brandi is my go to service advisor. She’s very attentive to addressing the known and unknown needs of my vehicle when I bring it in for service. The attention to detail allows me to rest assured that I’ll be taken care of and leaving in a safe vehicle. During my visit I started the journey of test driving SUVs to add to our household as a family car. Harold was wonderful in showing me an X5 M50i and X7 M50i. He was very knowledgeable about both and highlighted the unique features of each. The test drive was great. He was helpful without pressuring us. I hope to find our next vehicle with Harold in the near future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Top notch service from Harold Shelby.
Top notch service from Harold Shelby. Will def work with him again in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Joe, thank you for your support! We're happy we could help. Our team is available should you require any extra help.
I had the pleasure of working with Kyle Greene and
I had the pleasure of working with Kyle Greene and appreciate the support and information he provided throughout the process. The first day I walked into the dealership, Kyle graciously accommodated my odd request to test how comfortably my large Surdo 1 drum would fit in the trunk of the 530 model. I had also considered the X4 SUV and Kyle explained the features of both vehicles in simple, plain language and gave me all the information I needed to make the right decision for my use and lifestyle. My vehicle was ordered from Germany and Kyle kept me informed about the status from the shipping port to the delivery at BMW of Silver Spring dealership. When we went on test drives, Kyle pointed out key features and the impact on the driving experience and vehicle response. I also like the route that he chose, because it enable me get a good feel of the vehicles. Naeim explained the scope and the benefits of each of the maintenance packages, which helped me make a decision. I also appreciate that the options were customizable. I was also thrilled to see the beautiful red bow on my car in the private delivery area on pick up day. It was a lovely way to end the process. Thank you Kyle for a memorable car buying experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Nene, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. Our team is available should you require any extra help.
Hi Nene, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. Our team is available should you require any extra help.
Really enjoyed working with Abiola, Pedro and Amit.
Really enjoyed working with Abiola, Pedro and Amit. Very professional and really respectful. They answered my family’s questions and followed up at regular intervals. Information provided was very transparent and willing to work with us. Great experience overall. Would recommend
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!
I ultimately did not purchase from Silver Spring BMW
I ultimately did not purchase from Silver Spring BMW because they did not have the hard-to-find vehicle I wanted, but Dawit was extremely helpful and responsive.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I had the pleasure of working with Ron Askew.
I had the pleasure of working with Ron Askew. He assisted me thru my buying process and it took a weight off my shoulders. This was so refreshing and added value to my experience. Thank you Ron for helping me to accomplish my dream. If you are looking for a BMW Ron at BMW of Silver Spring is your person. Also, the atmosphere at BMW of Silver Spring is calm and comforting it gave me the chance to decide my options without feeling rushed and flustered. From the receptionist to the moment I meet with Ron to discuss my dream vehicle and even Tolu and I joking about my bow after he place my temp tags on. My buying experience was amazing and I love my X7. Thank you Ron and BMW of Silver Springs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!
I had the pleasure of working with Ron Askew.
I had the pleasure of working with Ron Askew. He assisted me thru my buying process and it took the weight off my shoulders. This was so refreshing and added value to my experience. Thank you Ron for helping me to accomplish my dream. If you are looking for a BMW Ron at BMW of Silver Spring is your person. Also, the atmosphere at BMW of Silver Spring is calm and comforting it gave me the chance to decide my options without feeling rushed and flustered. From the receptionist to the moment I meet with Ron to discuss my dream vehicle and even Tolu and I joking about my bow after he place my temp tags on. My buying experience was amazing and I love my X7. Thank you Ron and BMW of Silver Springs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Yana, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
