Reviews
Excellent service. Eric, and everyone at BMW Silver...
Excellent service. Eric, and everyone at BMW Silver Spring, went above and beyond to get everything taken care of. Service was quick, concise, and exceeded expectations.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Amazing customer service!
The staff at BMW of Silver Spring is amazing! I recently purchased a 4 series and could not be happier with the car and the service I've received throughout the entire process. A special shout out to Pedro Delgado from finance who really went above and beyond to make sure my temporary tags were renewed, despite all the issues w/ COVID! Thanks again Pedro!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Nathalie, thank you for your support! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Silver Spring!
Mr. Ron Askew offered nothing less than amazing service....
Mr. Ron Askew offered nothing less than amazing service. Very patient and honest as he went above and beyond to make sure that my car was perfect for me! He has gained a loyal customer in me. Thank you for everything!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
Hi, we're so glad that we were able to go above and beyond your expectations! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
Professional Sales Rep Eric Lovo
Eric was a joy to work with. He is very responsive, polite, and personable. I appreciate the time and effort he exuded working with me. Thank you Eric.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Suzanne, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Silver Spring! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
Suzanne, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Silver Spring! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
Gen is the best!
Overall the experience was great, if you are looking to buy a car ask for Gen! He showed us all the specs and made the buying process very easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Alex, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any further questions, please give us a call. We're always happy to help!
Great Experience!
I recently bought a X5 from BMW of Silver Spring and the process couldn't have been easier. My salesman, Ben, was fast to reply online, provided me all of the information that I asked for prior to going to the dealership, stuck to the deal he offered via text, and made the overall process of buying my BMW as pleasant as possible. Additionally, their finance department was very quick and didn't try to pressure any decisions. I highly recommend BMW of Silver Spring.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help. Safe travels!
Service
Mr. Ron Askew offered nothing less than amazing service. Very patient and honest as he went above and beyond to make sure that my car was perfect for me! He has gained a loyal customer in me. Thank you for everything!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
Diamond, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Silver Spring! We look forward to your next visit! Take care!
Great Deal
Bought my 3rd car (X3) from BMW of Silver Spring (and traded in one (M2) as well). I want to thank Max (sales manager) and Lonnie (client advisor), for their excellent service. I appreciated their straightforward, easy going, and attention to detail approach to car sales. I maximized my deal in a a friendly environment. Additionally, the dealership is updated and clean. COVID safety protocols present and apparent.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Silver Spring!
client
I was very much impressed by Ms Brandi Rodgers who was professional, asked if l wanted to wait or have a car rental. Went over what was due but made sure the person who worked on my car kept me informed bis email. A shout out to the person who worked on the car. Also to the guy who let me use a rental. The entire staff from the time l walked up to the receptionist to the cashier. Amazing staff!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Donnie, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Silver Spring!
RBGinDC
Bought my 3rd car (X3) from BMW of Silver Spring (and traded in one (M2) as well). I want to thank Max (sales manager) and Lonnie (client advisor), for their excellent service. I appreciated their straightforward, easy going, and attention to detail approach to car sales. I maximized my deal in a friendly environment. Additionally, the dealership is updated and clean. COVID safety protocols present and apparent.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!